Current System Events:
| Status | Type | Service(s) | Start Time | End Time | Details | |
|---|---|---|---|---|---|---|
 | No Current Events | To the best of our knowledge all systems are currently available. If an AU system is currently unavailable you can fill out our online form or call the CS IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem. | ||||
Upcoming System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
 | Planned Outage | AU Edmonton - Network and phones | Tuesday October 24, 2017 7:00 PM | Tuesday October 24, 2017 9:00 PM | We will be performing maintenance on the network at AU Edmonton. During this time, there will be no Internet access at that location and no WAN connectivity to other AU sites. This will affect access to Office365, Adobe Connect, ServiceNow, SRM, GCAP.ca student email, online exams and all other Internet resources, as well as Banner, AU Intranet, Alfresco document management system, and file shares. Telephone services at AU Edmonton will be degraded; 4 digit dialing and voicemail will be unavailable. Telephone services at AU North Edmonton will also be impacted with intermittent outages during the maintenance period. |
Recent and Cancelled System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| Outage | Degree Works | Wednesday October 18, 2017 2:25 PM | Wednesday October 18, 2017 4:20 PM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Planned Outage | Banner | Monday October 16, 2017 12:00 PM | Monday October 16, 2017 12:30 PM | In order to resolve reported performance issues, Banner services will be restarted today at 12:00 p.m. today.
Banner will be unavailable for approximately 30 minutes. Please refrain from using Banner during this time period. | |
| Planned Outage | AU Edmonton - Network and phones | Saturday October 14, 2017 8:00 PM | Monday October 16, 2017 7:00 AM | The building management company will be performing maintenance on the electrical infrastructure at AU Edmonton. During this time, there will be no power at AU Edmonton and the building will be closed. This will also affect access to GCAP.ca student email. Telephone services at AU North Edmonton will also be impacted with intermittent outages during the maintenance period. | |
| Alert | Banner INB for Staff | Thursday October 12, 2017 8:00 AM | Thursday October 12, 2017 11:30 AM | Update 11:23AM We have implemented a fix that appears to have worked for most people. If you continue to have issues with getting into Banner, please contact the Help Desk
Staff may experience difficulties or slowness to get into Banner INB, AUCTS, or other services that use a Banner like interface. | |
| Planned Outage | Authentication services, Moodle, Degreeworks | Tuesday October 10, 2017 10:00 PM | Wednesday October 11, 2017 4:00 AM | The AU login system will not be operational due to ongoing infrastructure improvements. This will impact all systems relying on it, such as MyAU. All Moodle courses will also be down during this period. Some functionality on other systems may also be unavailable or degraded during this time. | |
| Planned Outage | AU Edmonton - Network and phones | Tuesday October 10, 2017 7:00 PM | Tuesday October 10, 2017 9:00 PM | We will be performing maintenance on the network at AU Edmonton. During this time, there will be no Internet access at that location and no WAN connectivity to other AU sites. This will affect access to Office365, Adobe Connect, ServiceNow, SRM, GCAP.ca student email, online exams and all other Internet resources, as well as Banner, AU Intranet, Alfresco document management system, and file shares. Telephone services at AU Edmonton will be degraded; 4 digit dialing and voicemail will be unavailable. Telephone services at AU North Edmonton will also be impacted with intermittent outages during the maintenance period. | |
| Planned Outage | AU Edmonton - Network and phones | Saturday September 30, 2017 10:00 AM | Saturday September 30, 2017 6:00 PM | We will be performing maintenance on the network at AU Edmonton. During this time, there will be no Internet access at that location and no WAN connectivity to other AU sites. This will affect access to Office365, Adobe Connect, ServiceNow, SRM, GCAP.ca student email, online exams and all other Internet resources, as well as Banner, AU Intranet, Alfresco document management system, and file shares. Telephone services at AU Edmonton will be degraded; 4 digit dialing and voicemail will be unavailable. Telephone services at AU North Edmonton will also be impacted with intermittent outages during the maintenance period. | |
| Alert | Network in Tim Byrne Centre | Wednesday September 27, 2017 8:30 AM | Wednesday September 27, 2017 9:30 AM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Planned Outage | Exam Booking system, Student Service Request portals, and SRM | Wednesday September 27, 2017 7:00 AM | Wednesday September 27, 2017 8:00 AM | The following services will be unavailable on Wednesday, September 27, 2017 between 7:00 AM and 8:00 AM Mountain Time. To ensure you do not lose any changes, please do not use any of these systems during this time.
| |
| Outage | Internet connectivity at main Athabasca Campus | Tuesday September 26, 2017 10:40 AM | Tuesday September 26, 2017 11:46 AM | Update 11:06AM Alberta Supernet is having technical difficulties in the Athabasca area, as such we have transitioned over to a slower backup internet provider. General internet for affected staff and webpage access for students is functional, but at a reduced speed.
While the link is live, you may experience slow application response for internet applications like CRM/SRM, Office 365, ServiceNow, and others from the Athabasca Main location. You will also experience slow internal application performance from AU Calgary, AU Edmonton, and AU North Edmonton, which will include Citrix, Banner, MyAU. We do not have an estimated time of resolution yet from our supernet provider, but will update the system status page as we receive new information. | |
| Cancelled | Internet issues | Tuesday September 26, 2017 10:45 AM | Tuesday September 26, 2017 10:45 AM | We are currently experiencing issues with our supernet connection, which is affecting our ability to access the internet and cloud based services. The vendor is aware of the issue and working on a resolution. | |
| Outage | AU Wifi | Monday September 25, 2017 12:40 PM | Monday September 25, 2017 1:07 PM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Planned Outage | OROS, Banner Finance, Travel and Expenses, various payment portals | Sunday September 24, 2017 5:00 AM | Sunday September 24, 2017 1:15 PM | Update: Systems are available as of 1:15 PM.
Update: We are ahead of schedule and expect these systems to be available by 1:30 PM. OROS (Office of the Registrar Online System) will be offline due to an upgrade to Banner. Banner Travel and Expense will be offline due to a Banner upgrade. Faculty of Business PCI and MBA payment portals will be offline. Conference registration sites that take payments will be offline. Current access and study in active online courses are not impacted by the service blackout. The following services will be offline between 0500 and 1600 on September 24th: - viewing electronic letters and grades - creating transcript requests - viewing of transfer credit and/or admission status - change programs (graduate and undergraduate) - course extensions and withdrawals - course registrations - exam requests - Faculty of Business PCI and MBA payment portals will be offline - Conference registration sites that take payments will be offline - Travel and Expense Claims will not be available - Banner will not be available - Banner Finance workflow will not be available The Banner upgrade is necessary to ensure we can run the necessary financial forms and processes for students and staff. Please refrain from using these systems during the maintenance window. |
As of: 2017-10-22 18:42:21
Legend of Status Types
The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.| Status | Description | Details |
|---|---|---|
 | Outage | A system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window. |
 | Issue/Alert | A system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window. |
 | Potential Issue | Our automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list. |
| Upcoming Outage | There is a planned maintenance outage within the next week. |
| Upcoming Issue/Alert | There is planned maintenance within the next week. |
| All systems available | There are currently no known issues or outages. |
| Cancelled Event | Planned upcoming/current event that was cancelled. | |
| Non-Current Outage | Recent outage or an upcoming planned maintenance outage that is still more than a week away. | |
| Non-Current Issue/Alert | Recent issue/alert or upcoming planned maintenance that is still more than a week away. | |
| Recent Cancelled | Recent event that was cancelled. |
Computing Services - Last Updated
