System Status: red

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
red
OutageTim Byrne Centre - partial network outage including AU-WiFiFriday
April 21, 2017
4:30 PM
TBDWe are experiencing issues with one of the network connections between the Tim Byrne Centre building and the main Athabasca building. Because of this, some network connectivity is down, including Printers 30 and 87, and AU-WiFi.

We are working to identify the root cause and restore the connection. However, we do not have an ETA for recovery at this time.

yellow
AlertSRMMonday
April 24, 2017
9:20 AM
TBD***UPDATE***

A fix for the SRM issue has been found. You will need to do the following:

Citrix users - please shut down and restart your Citrix session

If you are working directly from your desktop/laptop computer, you will need to go to \\au.local\files\softrep\!Software\Firefox ESR\Firefox Setup 52.1.0esr.exe to install the latest version of Firefox.

If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, please fill out our online form or call the CS IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Blue
Planned
Alert
Library and Research ServicesThursday
April 27, 2017
7:00 AM
Thursday
April 27, 2017
10:00 AM
Due to a proxy server upgrade, some Library and Research services, including but not limited to media streaming services and E-Lab, may experience one or more partial disruptions between 7 AM and 10 AM on Thursday, April 27.

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
AlertExam bookings for Calgary locationMonday
April 24, 2017
12:45 PM
Tuesday
April 25, 2017
10:40 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
AlertFirefox BrowserMonday
March 6, 2017
12:00 AM
Tuesday
April 25, 2017
12:00 AM
This notice only applies to people who use the Firefox web browser.

Some websites will not function correctly in Firefox after it automatically upgrades to version 52, scheduled for release on March 7, 2017. Firefox 52 will remove support for several plug-ins, including Java, Silverlight and Acrobat Reader. These plug-ins give a web browser additional functionality required for some websites.

If you encounter any issues accessing websites with Firefox after the update you can try one or more of the following:

  • Try a different web browser. (Internet Explorer, Edge, Google Chrome, Safari, etc.)
  • Install Firefox ESR, you can download it here. Most windows users will want the 'Windows' version, not the 'Windows 64-bit' version.
  • AU Staff can use Firefox from a Virtual Desktop (Citrix). The Virtual Desktops already have Firefox ESR installed, and should not be impacted by this change.
Planned
Outage
Adobe Connect 9.6 UpgradeSunday
April 23, 2017
9:00 PM
Monday
April 24, 2017
3:00 AM
Adobe Connect will be upgraded to version 9.6 on April 23, 2017 (8:00 PM PDT) to April 24, 2017 (2:00 AM PDT).

Adobe Connect may be unavailable for some or all of this time.

To learn what is included in this release, please read the Release Notes.

Planned
Outage
ServiceNow - system upgradeSaturday
April 8, 2017
7:00 AM
Saturday
April 8, 2017
11:00 AM
ServiceNow will be upgraded to the newest revision on Saturday, April 8, 2017.

ServiceNow will be unavailable from 7:00 a.m. to 11:00 a.m. Please refrain from using ServiceNow during this time frame.

AlertInternet (external websites), Peace Hills Trust buildingWednesday
April 5, 2017
8:00 AM
Wednesday
April 5, 2017
10:00 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage
HR-Finance Portal will be unavailableSunday
April 2, 2017
9:00 AM
Sunday
April 2, 2017
3:00 PM

The HR-Finance Portal will be unavailable Sunday April 2, 2017 from 9 am to 3 pm.

This means staff will not have access to the HR-Finance Portal during this timeframe including the following

Payroll: timesheet entry or approval, leave requests, pay stub review

Travel and Expense (TEM): Travel Reports, WorkFlow

Self Service Banner (SSB): finance approve documents, view account balances

Why is it happening: to facilitate processes related to fiscal year-end roll in the Banner Finance system.

What staff should do:

a] do not to log-in HR-Finance Portal during this time frame.

b] recommend completing your time sheet for pay period #8 prior to this temporary service interruption.

Planned
Outage
Office of the Registrar Online System (OROS) affecting student registrationsSunday
April 2, 2017
7:00 AM
Sunday
April 2, 2017
3:00 PM
Please note that our registration system, Office of the Registrar Online System (OROS), will be offline from 7:00 am on Sunday, April 2 to 3:00 pm (MDT) on Sunday April 2, 2017 in order for us to complete fiscal year end processing.

Current access and study in active online courses are not impacted by the service blackout. The following services will be offline during this period: viewing electronic letters and grades; creating transcript requests; viewing of transfer credit and/or admission status; change programs (graduate and undergraduate); course extensions and withdrawals; course registrations; and, exam requests.

Planned
Outage
Office of the Registrar Online System (OROS) affecting student registrationsFriday
March 31, 2017
4:00 PM
Saturday
April 1, 2017
12:00 AM
Please note that our registration system, Office of the Registrar Online System (OROS), will be offline from 4:00 pm on Friday March 31 to 12:00 am (MDT) on Saturday April 1, 2017 in order for us to complete fiscal year end processing.

Current access and study in active online courses are not impacted by the service blackout. The following services will be offline during this period: viewing electronic letters and grades; creating transcript requests; viewing of transfer credit and/or admission status; change programs (graduate and undergraduate); course extensions and withdrawals; course registrations; and, exam requests.


As of: 2017-04-25 18:05:29

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated