System Status: yellow

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
yellow
AlertFirefox BrowserMonday
March 6, 2017
12:00 AM
TBDThis notice only applies to people who use the Firefox web browser.

Some websites will not function correctly in Firefox after it automatically upgrades to version 52, scheduled for release on March 7, 2017. Firefox 52 will remove support for several plug-ins, including Java, Silverlight and Acrobat Reader. These plug-ins give a web browser additional functionality required for some websites.

If you encounter any issues accessing websites with Firefox after the update you can try one or more of the following:

  • Try a different web browser. (Internet Explorer, Edge, Google Chrome, Safari, etc.)
  • Install Firefox ESR, you can download it here. Most windows users will want the 'Windows' version, not the 'Windows 64-bit' version.
  • AU Staff can use Firefox from a Virtual Desktop (Citrix). The Virtual Desktops already have Firefox ESR installed, and should not be impacted by this change.
If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, please fill out our online form or call the CS IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
AlertPhone SystemsThursday
March 23, 2017
1:00 PM
Thursday
March 23, 2017
1:33 PM

Update 13:33 The issue appears to be resolved, we are continuing to monitor.

We are currently experiencing issues that affect these AU system(s).

People trying to call in to our Support Centres may experience dropped calls once answered.

We are investigating this problem. This page will be updated when additional information is available.

Planned
Outage
Faculty of Business Grad Student portalMonday
March 20, 2017
9:15 AM
Monday
March 20, 2017
9:21 AM
The Faculty of Business Grad Student portal will be unavailable for about 10 minutes. If you encounter issus during this time please try again later.
Planned
Outage
Student Support Centre Portal (scc.athabascau.ca)Friday
March 17, 2017
8:30 AM
Friday
March 17, 2017
8:37 AM
The Student Support Centre Portal (scc.athabascau.ca) will be unavailable for about 10 minutes. If you encounter issus during this time please try again later.
AlertTrend Antivirus ServerThursday
March 16, 2017
10:15 AM
Thursday
March 16, 2017
10:45 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
AlertCourse and program search page - performance issuesWednesday
March 15, 2017
12:00 PM
Thursday
March 16, 2017
9:00 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage
Student Service Request System & Exam Booking SystemWednesday
March 15, 2017
7:00 AM
Wednesday
March 15, 2017
8:00 AM
The Student Service Request System and the Exam Booking System will undergo required maintenance on Wednesday between 7:00 AM and 8:00 AM Mountain Time. During this window these systems may be unavailable. To ensure you do not lose any changes please do not use these systems during this time.
Cancelledvideo streaming for some videos - library web servicesMonday
March 13, 2017
8:45 AM
Monday
March 13, 2017
8:45 AM
We are currently experience an unplanned outage of one of our streaming video servers and some videos will not play. We are working with our vendor on resolving this issue and will post any further updates on the system status page.
Planned
Alert
4 digit dialing disabled, slow network - Trail Business CentreMonday
March 13, 2017
8:00 AM
Monday
March 13, 2017
8:30 AM
Please note that there will be a short period of network maintenance occurring at Trail Business Centre that will affect the phones and wide area network.

4 digit phone dialing will be temporarily disabled. You will still be able to use 10 digit phone dialing during this period. Also, the network will be slower than usual at this time.

Planned
Outage
4 digit phone dialing, Trail Business CentreMonday
March 13, 2017
8:00 AM
Monday
March 13, 2017
8:30 AM
4 digit phone dialing will be disabled temporarily while network maintenance is performed at the Trail Business Centre location.

Please use 10 digit phone dialing during the maintenance window, as this will still work.

AlertStreaming video servicesWednesday
March 8, 2017
9:00 AM
Friday
March 10, 2017
11:00 AM
Some streaming videos are not currently available. We are aware of the problem and working to fix it as soon as possible.
Planned
Alert
Student Service Request System & Exam Booking SystemThursday
March 9, 2017
7:00 PM
Friday
March 10, 2017
4:00 AM
Microsoft is performing maintenance that may impact the Student Service Request System and/or the Exam Booking System for a portion of this time. If you encounter any issues with either of these systems please try again later. If there is any disruption of service it is not expected to exceed 60 minutes.
Service Maintenance for Microsoft Dynamics CRM Online 2016 Update (8.1) MC95701

Published On : March 9, 2017
Expires On : April 9, 2017

We have scheduled your Microsoft Dynamics CRM Online 2016 Update (8.1) organization for planned software maintenance. Your organization may be impacted for a short period of time.

How does this affect me?

Maintenance duration: 5-60 minutes depending on database size
Maintenance window: 10 March 2017 2:00 UTC - 10 March 2017 11:00 UTC

AlertOffice 365 Advanced FeaturesWednesday
March 1, 2017
6:00 AM
Wednesday
March 8, 2017
6:00 PM
UPDATE: Microsoft has acknowledged this issue and is working to resolve it.

**UPDATE: WORKAROUND**

If you need to get to the other applications, open up another tab beside your email tab in the browser and go to office.com - This will give you a pick list of all of your applications.


We are currently experiencing issues that affect these AU system(s).

Some staff may have difficulties with or accessing features other than Email and Calendar.

This page will be updated when additional information is available.

Planned
Alert
Bow Valley College location phones - 4 digit dialing disabledWednesday
March 8, 2017
3:00 PM
Wednesday
March 8, 2017
4:00 PM
4 digit phone dialing will be disabled temporarily while network maintenance is performed at the Bow Valley College location.

Please use 10 digit phone dialing during the maintenance window, as this will still work.

Planned
Outage
Student Service Request System & Exam Booking SystemWednesday
March 8, 2017
7:00 AM
Wednesday
March 8, 2017
8:00 AM
The Student Service Request System and the Exam Booking System will undergo required maintenance on Wednesday between 7:00 AM and 8:00 AM Mountain Time. During this window these systems may be unavailable. To ensure you do not lose any changes please do not use these systems during this time.
AlertCitrix issues for Mac usersThursday
March 2, 2017
12:00 PM
Thursday
March 2, 2017
3:50 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
AlertBannerWednesday
March 1, 2017
12:00 PM
Wednesday
March 1, 2017
3:30 PM
**UPDATE** There are still issues for some Banner instances. We continue to look into a solution.

We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.

OutageStudent Service Request System & Exam Booking SystemWednesday
March 1, 2017
8:00 AM
Wednesday
March 1, 2017
8:11 AM
Due to some technical issues this patch is taking longer than expected, we apologize for any inconvenience.
The Student Service Request System and the Exam Booking System will undergo required maintenance on Wednesday between 7:00 AM and 8:00 AM Mountain Time. During this window these systems may be unavailable. To ensure you do not lose any changes please do not use these systems during this time.
Planned
Outage
Student Service Request System & Exam Booking SystemWednesday
March 1, 2017
7:00 AM
Wednesday
March 1, 2017
8:00 AM
The Student Service Request System and the Exam Booking System will undergo required maintenance on Wednesday between 7:00 AM and 8:00 AM Mountain Time. During this window these systems may be unavailable. To ensure you do not lose any changes please do not use these systems during this time.
AlertStreaming video servicesTuesday
February 28, 2017
11:45 AM
Tuesday
February 28, 2017
2:45 PM
Some streaming videos are not currently available. We are aware of the problem and working to fix it as soon as possible.
Planned
Outage
NewtonTuesday
February 28, 2017
7:30 AM
Tuesday
February 28, 2017
8:30 AM
Due to routine maintenance and patching of servers, Newton will be unavailable between 7:30 and 8:30 a.m. on February 28.
Planned
Alert
Internet (will be slow)Tuesday
February 28, 2017
7:00 AM
Tuesday
February 28, 2017
8:00 AM
Network maintenance will be occurring and as a result, internet services will temporarily have degraded performance.

Internet performance will return to normal levels at the end of the maintenance window.


As of: 2017-03-27 16:17:34

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated