System Status: green

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Green
No
Current
Events
To the best of our knowledge all systems are currently available. If an AU system is currently unavailable you can fill out our online form or call the CS IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
AlertMyAU portalSunday
July 16, 2017
5:02 AM
Sunday
July 16, 2017
9:25 PM
We experienced intermittent issues with the MyAU portal. Many students received an error message when attempting to access MyAU.

We have resolved the issue as of 9:25pm.

OutageBanner/Student DatabaseFriday
July 14, 2017
7:34 AM
Friday
July 14, 2017
9:03 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Alert
AU Athabasca - InternetTuesday
July 11, 2017
7:30 AM
Tuesday
July 11, 2017
7:55 AM
We will be performing maintenance on the Internet connection at AU Athabasca. During this time, Internet access may be slower than normal.

This will affect student access to the AU website, MyAU portal, and Moodle, as well as staff access to Office365, SRM, Adobe Connect, ServiceNow, and all other Internet resources.

Connectivity to other AU sites will not be affected, so services such as Banner, AU Intranet, Alfresco document management system, and file shares will continue to be available.

OutageCRM Mail incoming and outgoing issuesMonday
July 10, 2017
7:49 AM
Monday
July 10, 2017
3:19 PM
Microsoft has issued the following alert this morning regarding CRM email problems:

Status: Service degradation

User impact: Affected users may be unable to access emails, SharePoint, OneNote integration, and Relevance Search within Dynamics 365

Latest message:

Title: Email, OneNote, SharePoint integration, and Relevance Search failures

User Impact: Affected users may be unable to access emails, SharePoint, OneNote integration, and Relevance Search within Dynamics 365

Current Status: Microsoft Engineers are working on reconfiguring the Server to Server certificates to restore the ability to utilize all impacted Dynamics 365 features.

User Experience: Affected users may be unable to access emails, SharePoint, OneNote integration, and Relevance Search within Dynamics 365.

Customer Impact: All customers hosted in NAM and SAM

Incident Start Time: Monday, July 10, 2017, 1:49 PM UTC

Next Update: Monday, July 10, 2017, 6:30 PM UTC

AlertPower Outage - Peace Hills Trust Building, EdmontonFriday
July 7, 2017
2:00 PM
Friday
July 7, 2017
2:50 PM
**UPDATE** 2:50 p.m.

EPCOR has updated its website to reflect that the outages have been resolved. We thank you for your patience as we are still bringing up systems affected by the outage.

Much of downtown Edmonton is experiencing a power outage at this time. This is affecting all systems at the AU Peace Hills Trust building location, including phone and network. The status of current power outages is viewable at the following website:

https://www.epcor.com/outages/power-outages/Pages/current-power-outages.aspx

AlertAU-Wifi in Edmonton North/Peace Hills TrustFriday
July 7, 2017
9:50 AM
Friday
July 7, 2017
10:04 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage
AU Calgary - InternetThursday
July 6, 2017
4:30 PM
Thursday
July 6, 2017
5:30 PM
We will be performing maintenance on the Internet connection at AU Calgary. During this time, there will be no Internet access at that location. This will affect access to Office365, Adobe Connect, ServiceNow, and all other Internet resources.

Connectivity to other AU sites will not be affected, so services such as Banner, AU Intranet, Alfresco document management system, and file shares will continue to be available.

Planned
Outage
AU Edmonton - InternetTuesday
July 4, 2017
4:30 PM
Tuesday
July 4, 2017
5:30 PM
We will be performing maintenance on the Internet connection at AU Edmonton. During this time, there will be no Internet access at that location. This will affect access to Office365, Adobe Connect, ServiceNow, and all other Internet resources.

Connectivity to other AU sites will not be affected, so services such as Banner, AU Intranet, Alfresco document management system, and file shares will continue to be available.

AlertStudent Service Request portals and SRMWednesday
May 17, 2017
12:00 AM
Saturday
July 1, 2017
12:00 AM
This is happening very rarely, and is now considered a known issue. This bug remains open with our vendor.
Update - May 18 - 8:00AM A fix has been applied, but due to the intermittent nature of this issue we are unable to confirm the issue has been fully resolved at this time.
The following services are experiencing an issue where data entered is not always being saved. The frequency of this appears to have recently increased. In many cases no error message is shown.

  • myAU Student Service Request system
  • Student Relationship Management (SRM) System (Greymatter)
If you are able to confirm your data was submitted correctly please do so.
Planned
Alert
Xerox Multifunction (Copier) ReplacementsThursday
June 1, 2017
8:00 AM
Friday
June 30, 2017
4:30 PM
Update June 13, 2017 - The majority of devices for our Athabasca locations have been completed, although approximately 6 devices for Athabasca remain outstanding. Scheduling, delivery and install for the satellite locations, Edmonton - PHT, Edmonton - Trail, and Calgary - BVC are being finalized. All device installs will be completed by June 30, 2017.
We are scheduling the replacement of the Xerox Multifunction Devices. This will begin on June 1, 2017 in Athabasca, and will begin in Edmonton and Calgary later this month. Please check your email for more details.
AlertEmail issues (slowness, Inbox not loading), intermittent network issuesWednesday
June 28, 2017
8:55 AM
Wednesday
June 28, 2017
12:20 PM
There have been intermittent issues with access to Internet services including Office365. This is related to the network maintenance work being performed at AU North Edmonton this morning.

We have identified the issue and are working with the service provider to correct it. Internet access has been returned to normal for AU Athabasca, AU Edmonton, and AU Calgary while the fix is being implemented. Internet access will be slow at AU North Edmonton until the issue is being resolved.

There may be brief periods where Internet access is slow or interrupted at all locations when the fixes are put into place.

UPDATE: all Internet connections have been returned to normal operation.

Planned
Alert
AU North Edmonton - InternetWednesday
June 28, 2017
8:00 AM
Wednesday
June 28, 2017
9:00 AM
We will be performing maintenance work on the Internet connections at AU North Edmonton. During this time, Internet access will be available via our secondary connection which is slower than the primary. Once the work is completed and verified, the Internet connection will be switched back to the primary and speed will return to normal.
AlertBannerThursday
June 22, 2017
3:01 PM
Thursday
June 22, 2017
3:30 PM
Banner experienced a brief interruption at approximately 3 p.m. MST, which may have resulted in users being kicked out of the application. If you were affected, please try logging in again as the situation appears to have stabilized.

As of: 2017-07-22 14:48:09

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated