System Status: yellow

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
yellow
AlertT2202A formsSunday
February 28, 2021
12:01 AM
TBDSome students are reporting Connection timed out errors whilst attempting to access their T2202A forms.

Please try clearing your browser cache and try again otherwise please try this link T2202A. If you are not authenticated to MyAU or Moodle you may be prompted to login.

If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Planned
Outage
Office of the Registrar Online System (OROS) affecting student registrationsThursday
April 1, 2021
5:00 PM
Friday
April 2, 2021
12:01 AM
Please note that our registration system, Office of the Registrar Online System (OROS) as well as the Faculty of Business Online Payment system, will be offline from 5:00 pm (MDT) on Thursday, April 1 to 12:01 am (MDT) on Friday April 2, 2021 in order for us to complete fiscal year end processing.

Current access and study in active online courses are not impacted by this. The following services will be offline during this period:

  • viewing electronic letters and grades
  • creating transcript requests; viewing of transfer credit and/or admission status
  • change programs (graduate and undergraduate)
  • course extensions and withdrawals
  • course registrations
  • exam requests
  • Faculty of Business online payment system
Planned
Outage
HR-Finance Portal will be unavailableThursday
April 1, 2021
5:00 PM
Friday
April 2, 2021
12:01 AM

The HR-Finance Portal will be unavailable Thursday April 1, 2019 from 5:00 pm (MDT) to 12:01 am (MDT) on Friday April 2.

This means staff will not have access to the HR-Finance Portal during this timeframe including the following

  • Payroll: timesheet entry or approval, leave requests, pay stub review
  • Chrome River: expense claim system
  • Self Service Banner (SSB): finance approve documents, view account balances

Why is it happening:
to facilitate processes related to fiscal year-end in the Banner Finance system.

What staff should do:

  • do not to log-in HR-Finance Portal during this time frame.
AlertMicrosoft Outage (all apps including SRM/Greymatter)Thursday
April 1, 2021
3:45 PM
Thursday
April 1, 2021
6:45 PM
Microsoft has been experiencing some issues this afternoon that is affecting performance of all Microsoft apps.

To view their system status, please click here https://status.office.com/

App performance has returned to some stability. However, we have not received notification that the issue is fully resolved.

We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.

Planned
Outage
Office of the Registrar Online System (OROS) affecting student registrationsWednesday
March 31, 2021
8:00 PM
Thursday
April 1, 2021
12:01 AM
Please note that our registration system, Office of the Registrar Online System (OROS) as well as the Faculty of Business Online Payment system, will be offline from 8:00 pm (MDT) on Wednesday, March 31 to 12:01 am (MDT) on Thursday April 1, 2021 in order for us to perform fiscal year end processing.

Current access and study in active online courses are not impacted by this. The following services will be offline during this period:

  • viewing electronic letters and grades
  • creating transcript requests; viewing of transfer credit and/or admission status
  • change programs (graduate and undergraduate)
  • course extensions and withdrawals
  • course registrations
  • exam requests
  • Faculty of Business online payment system
OutageOROS (students unable to modify personal information, pay for course extensions, or submit exam requests)Wednesday
March 31, 2021
1:04 AM
Wednesday
March 31, 2021
9:08 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
AlertOnTheHub - 3rd party discount siteFriday
March 12, 2021
12:00 PM
Wednesday
March 17, 2021
11:51 AM
We are getting reports of Staff and Students getting an error 500 page when trying to add items to cart or logging in to the OnTheHub site. We have reached out to the vendor for a solution and will update this system status when we have more information.
AlertServer configuration changes (no downtime expected)Wednesday
March 10, 2021
8:30 AM
Tuesday
March 16, 2021
4:30 PM
Please be advised that we will be doing updates to the DNS configurations on multiple servers during this period.

No downtime is expected. However, this is to advise that changes are occurring, in the unlikely event that something unforeseen occurs. Please report any outages by calling the Help Desk at (780) 675-6405.

OutageMicrosoft Outage (all apps including SRM/Greymatter/ChromeRiver)Monday
March 15, 2021
2:30 PM
Monday
March 15, 2021
11:59 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. Office365 System Status

As of: 2021-04-11 20:59:52

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

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