System Status: yellow

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
yellow
AlertMultiple network access and performance issues (Telax, Grades, Banner, etc.)Wednesday
July 28, 2021
3:28 PM
TBDWe experienced widespread network issues earlier today affecting multiple systems intermittently.

While we believe that the issues are now resolved, it is possible that some connections need to be refreshed. Please close then reopen any browsers for any web apps you are using if you are still experiencing issues. If that does not resolve your issue, please report it to the Technical Service Call Centre at helpdesk@athabascau.ca.

If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Planned
Alert
Miscellaneous network maintenance (brief disconnections may occur)Wednesday
July 28, 2021
7:00 AM
Wednesday
July 28, 2021
7:30 AM
We are conducting network maintenance during this window, which may result in various disconnections. Please try accessing network resources again later.
Planned
Outage
CAS login pageWednesday
July 21, 2021
11:59 PM
Thursday
July 22, 2021
12:15 AM

What is this notice about?
Routine maintenance to install security updates and bug fixes.

When will this happen?
Between 11:59 PM MDT on July 21 and 12:15 PM MDT on July 22.

What do I need to do?
Avoid using the systems named below during the maintenance window:

  • Any systems that rely on MyAU/CAS login. During the time that CAS is patched, all services that rely on CAS login will be unavailable. This includes MyAU and Moodle.

OutageAU-WiFi at AU Edmonton Peace Hills TrustMonday
July 5, 2021
9:00 AM
Tuesday
July 13, 2021
9:00 AM
AU-WiFi at AU Edmonton Peace Hills Trust is experiencing an outage. The wireless network is active, but is not passing traffic to the AU network or the Internet.

We've identified an issue with SuperNet that is causing this outage. SuperNet is working to resolve the problem as quickly as possible, but there is no estimated time to resolution.


As of: 2021-07-29 15:04:08

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated