System Status: yellow

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
yellow
AlertLibraryThursday
May 7, 2020
10:35 AM		TBDAU Library is currently experiencing technical problems accessing Library resources, including 404 errors and "unauthorized" messages when accessing AU Library systems if you log into other AU systems first.

As a workaround, please clear the cookies in your browser, visit the Library homepage, and log in using the link there. You may also use private/incognito mode. We apologize for the inconvenience.

If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Planned
Outage		DegreeWorksFriday
August 7, 2020
1:30 PM		Friday
August 7, 2020
2:12 PM

DegreeWorks will be unavailable starting at 1:30 PM today for up to 2 hours for emergency maintenance.

Our apologies for any inconvenience this may cause.

Planned
Outage		AU Library Digitization Portal - http://digicon.athabascau.ca/Friday
August 7, 2020
7:00 AM		Friday
August 7, 2020
8:00 AM		The purpose of the outage is improve the routing of traffic for students and prepare for further improvements.
AlertE-mails for Student MyAU password resets and other automated emails to staff and students including notifications from Moodle, and Mailman listsWednesday
July 29, 2020
11:00 AM		Thursday
July 30, 2020
11:00 AM		UPDATE:

Mailman mailing lists were fixed at of 11 a.m. yesterday. Most other email was fixed at that time as well, but we are still seeing a few servers not able to send mail and are fixing them one by one today.

We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.

Outageprinters offlineWednesday
July 29, 2020
12:50 PM		Wednesday
July 29, 2020
2:00 PM		We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage		multiple AU servicesWednesday
July 29, 2020
7:00 AM		Wednesday
July 29, 2020
9:00 AM		 What is this notice about?
IT will be migrating systems to the AU cloud

When will this happen?
The maintenance will start at 7:00 a.m. MDT Wednesday July 29, 2020. The maintenance work is expected to last until about 9:00 a.m.

What do I need to do?
During the maintenance period, you may be unable to use AU services including:

  • MyAU - course links
  • www.athabascau.ca main website
  • Am I Ready
  • AU Space
  • The Landing
  • Library Digital Reading Room
  • Faculty websites
  • various Library and Research websites

Please try to sign in again after 9:00 a.m. MDT.

Why is this happening?
This maintenance is required to migrate services to the AU cloud.

AlertGrades inaccessible to some staffFriday
July 24, 2020
11:00 AM		Monday
July 27, 2020
5:00 PM		We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage		multiple AU servicesMonday
July 27, 2020
7:00 AM		Monday
July 27, 2020
9:00 AM		 What is this notice about?
IT will be migrating systems to the AU cloud

When will this happen?
The maintenance will start at 7:00 a.m. MDT Monday July 27, 2020. The maintenance work is expected to last until about 9:00 a.m.

What do I need to do?
During the maintenance period, you may be unable to use AU services including:

  • MyAU
  • Moodle
  • Library services
  • Grades
  • Student Support Request portal / SRM
  • Faculty of Business Graduate Online Payment System
  • AU-X
  • Cognos

Please try to sign in again after 9:00 a.m. MDT.

Why is this happening?
This maintenance is required to migrate services to the AU cloud.

Planned
Outage		Login to AU services, MyAU, other servicesFriday
July 24, 2020
6:00 AM		Friday
July 24, 2020
9:00 AM		 What is this notice about?
IT will be performing maintenance on the AU login page at login.athabascau.ca, MyAU portal, and other services

When will this happen?
The maintenance will start at 6:00 a.m. MDT Friday July 24, 2020. The maintenance work is expected to last until about 9:00 a.m.

What do I need to do?
During the maintenance period, you may be unable to sign in to AU online services including:

  • MyAU
  • Moodle
  • Office of the Registrar Online Services (OROS)
  • Library services
  • The Landing
  • Banner
  • Grades
  • Alfresco document management
  • Degreeworks

Please try to sign in again after 9:00 p.m. MDT.

Why is this happening?
This maintenance is required to migrate services to the AU cloud.

AlertDegreeworks performance issues (slowness)Wednesday
July 22, 2020
8:30 AM		Thursday
July 23, 2020
12:00 PM		We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
OutageBanner and courses access issue from MyAU -Wednesday
July 22, 2020
12:40 PM		Wednesday
July 22, 2020
1:15 PM		We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage		Degreeworks,Copyright, Contracts systems unavailable due to scheduled maintenanceTuesday
July 21, 2020
12:00 PM		Tuesday
July 21, 2020
2:30 PM		Degreeworks,Copyright, and Contracts systems will be unavailable due to scheduled maintenance.

Estimated time they will be up again is 3:00 p.m. MST. today.

Planned
Outage		MoodleMonday
July 20, 2020
10:00 PM		Monday
July 20, 2020
11:59 PM		 What is this notice about?
IT will be performing maintenance on Moodle

When will this happen?
The maintenance will start at 10:00 p.m. MDT Monday July 20, 2020. The maintenance work is expected to last until about 11:59 p.m.

What do I need to do?
During the maintenance period, you will be unable to sign in to Moodle

Please try to sign in again after 11:59 p.m. MDT.

Why is this happening?
This maintenance is required to prepare services for migration to the AU cloud.

OutageMoodleThursday
July 16, 2020
11:30 PM		Friday
July 17, 2020
11:40 AM		We are currently experiencing issues with Moodle. Students and staff are unable to log in at this time.

We are working to resolve the issue as quickly as possible.

OutageMyAU portal - staff onlyFriday
July 17, 2020
7:30 AM		Friday
July 17, 2020
8:35 AM		We are currently experiencing issues with staff logins to MyAU. Student logins are not impacted.

We are working to resolve the issue as quickly as possible.

Planned
Outage		Login to AU services, DegreeworksThursday
July 16, 2020
11:00 PM		Thursday
July 16, 2020
11:30 PM		 What is this notice about?
IT will be performing maintenance on the AU login page at login.athabascau.ca and the Degreeworks system

When will this happen?
The maintenance will start at 11:00 p.m. MDT Thursday July 16, 2020. The maintenance work is expected to last until about 11:30 p.m.

What do I need to do?
During the maintenance period, you may be unable to sign in to AU online services including:

  • MyAU
  • Moodle
  • Office of the Registrar Online Services (OROS)
  • Library services
  • The Landing
  • Banner
  • Grades
  • Alfresco document management
  • Degreeworks

Please try to sign in again after 11:30 p.m. MDT.

Why is this happening?
This maintenance is required to prepare these services for migration to the AU cloud.

AlertTransfer Credit ServicesWednesday
July 8, 2020
8:30 AM		Friday
July 10, 2020
11:45 AM		The Transfer Credit Services search tool (https://secure3.athabascau.ca/tcas/) is returning search results slower than normal. Some searches may take a few minutes to return results.

We are working to investigate and resolve this issue. We apologize for any inconvenience.


As of: 2020-08-09 01:50:50

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated