Current System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
 | Alert | Edmonton Trail/PHT phones (VoIP style only) | Wednesday August 4, 2021 4:00 PM | TBD | Edmonton Trail and Peace Hills Trust (PHT) are currently experiencing some issues with our desk phones. If your phone display indicates 'Forwarding - Server Unreachable' IT staff are aware of the problem and are currently working to resolve it.
This issue is currently only affecting the Edmonton Trail and PHT campus locations and only the VoIP style of phones. Oct 5 Update - A support ticket is open with our support provider and work continues to resolve this issue Dec 9 Update - Work is still pending with our VoIP vendor |
| If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem. | |||||
Upcoming System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| No Upcoming System Events | |||||
Recent and Cancelled System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| Alert | AU-WiFi | Wednesday January 19, 2022 11:26 AM | Wednesday January 19, 2022 12:22 PM | We are currently having issues with our on premise servers that control the AU-WiFi and some facilities systems. AU IT is aware of the issue and are working to resolve it. Thank you for your patience | |
| Alert | Banner 9 | Wednesday January 12, 2022 9:07 AM | Wednesday January 12, 2022 3:36 PM | Users are reporting a "Service Invocation Failed" error when trying to access Banner. AU IT is aware of the issue and is currently troubleshooting. | |
| Planned Alert | Supernet/Internet | Thursday January 6, 2022 7:45 AM | Thursday January 6, 2022 3:30 PM | Planned maintenance work on our Supernet/Internet is planned throughout the day. There may be intermittent connection issues throughout this time period. Staff working from an AU Campus or using Pulse VPN may notice the interruptions. | |
| Alert | Telus/AU iPhones | Wednesday January 5, 2022 1:14 PM | Thursday January 6, 2022 1:00 PM | Our mobile services provider, Telus, has identified an outage to voice services throughout Western Canada. AU staff iPhones may be affected.
Updates will be provided on their system outage page at https://www.telus.com/en/ab/outages. |
As of: 2022-01-24 09:15:44
Legend of Status Types
The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.| Status | Description | Details |
|---|---|---|
 | Outage | A system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window. |
| Issue/Alert | A system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window. |
 | Potential Issue | Our automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list. |
 | Upcoming Outage | There is a planned maintenance outage within the next week. |
| Upcoming Issue/Alert | There is planned maintenance within the next week. |
 | All systems available | There are currently no known issues or outages. |
| Cancelled Event | Planned upcoming/current event that was cancelled. | |
| Non-Current Outage | Recent outage or an upcoming planned maintenance outage that is still more than a week away. | |
| Non-Current Issue/Alert | Recent issue/alert or upcoming planned maintenance that is still more than a week away. | |
| Recent Cancelled | Recent event that was cancelled. |
Computing Services - Last Updated
