System Status: blue

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Green
No
Current
Events
To the best of our knowledge all systems are currently available. If an AU system is currently unavailable students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Blue
Planned
Outage
3rd Party system outage - VitalSource maintenance - Bookshelf may be affectedSaturday
February 27, 2021
8:00 AM
Saturday
February 27, 2021
10:00 AM
VitalSource is performing scheduled maintenance on their systems. Bookshelf will have offline functionality, so it will still be possible to access content that has already been downloaded to a local instance of Bookshelf; it will not be possible to access online content or to download content into Bookshelf during this time.

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
OutageCAS login issues (MyAU, Ephesoft, HR & Finance portal inaccessible)Saturday
February 20, 2021
10:30 AM
Monday
February 22, 2021
9:30 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
AlertOnTheHub - 3rd party discount siteThursday
February 18, 2021
5:45 PM
Friday
February 19, 2021
1:00 PM
Update 1:00PM Feb 19 The Vendor has addressed the issue and Staff and Students should be able to login now.

Staff and Students may experience an "Error 500" page after logging in to the OnTheHub site to purchase software at a discount.

We are in contact with the Vendor to resolve the issue and will update the System Status page when we have more information.

AlertBanner 9 connectivityThursday
February 18, 2021
12:50 PM
Thursday
February 18, 2021
1:40 PM
Multiple reports are coming in stating an inability to connect to Banner 9. Please disconnect, then reconnect to VPN and try again. This may also be affecting other RDP apps.

Also if you are using Banner 9, please ensure you are using Internet Explorer (not Edge, Chrome, or FireFox) as this is the only browser that seems to work with Banner 9 at this time.

AlertDegreeworks functionality issuesMonday
February 8, 2021
5:30 PM
Wednesday
February 10, 2021
7:30 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
AlertMoodle - Access and PerformanceMonday
February 1, 2021
8:00 AM
Monday
February 1, 2021
1:11 PM
The Learning Management System (Moodle) is responding slower than expected this morning. Staff and students may experience delays in page load times and may not have proper course access until this is resolved.
AlertNetwork services slow - Pulse Secure VPN and on locationMonday
January 25, 2021
10:20 AM
Tuesday
January 26, 2021
9:30 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
OutageThe Landing - page is downSunday
January 24, 2021
10:00 AM
Monday
January 25, 2021
12:00 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
OutageBanner connectivity issues (due to RDP)Monday
January 25, 2021
9:30 AM
Monday
January 25, 2021
10:00 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.

As of: 2021-02-24 18:38:26

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated