Current System Events:
| Status | Type | Service(s) | Start Time | End Time | Details | |
|---|---|---|---|---|---|---|
 | No Current Events | To the best of our knowledge all systems are currently available. If an AU system is currently unavailable you can fill out our online form or call the CS IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem. | ||||
Upcoming System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| No Upcoming System Events | |||||
Recent and Cancelled System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| Alert | OROS - Online exam requests | Sunday September 17, 2017 6:00 AM | Sunday September 17, 2017 6:15 PM | Student may encounter issues when attempting to request an exam in OROS. We are investigating the issue. | |
| Planned Alert | All sites - WAN | Wednesday September 13, 2017 5:00 PM | Wednesday September 13, 2017 6:30 PM | We will be upgrading the Supernet service that carries our WAN traffic between AU Athabasca and all other AU sites. Traffic will be automatically rerouted over our backup WAN connection. During this time, staff in AU Calgary, AU Edmonton, and AU North Edmonton may experience slow application response for any internal applications, such as Citrix, Banner, Moodle, Alfresco document management, and network file shares. Internet traffic will not be impacted, so student access and staff working from a non-AU site will not be impacted. | |
| Alert | SRM (Dynamics) System | Tuesday August 8, 2017 9:30 AM | Wednesday September 13, 2017 10:00 AM | A number of staff members have reported performance issues with SRM. We are investigating the issue. | |
| Planned Alert | AU Athabasca - Internet | Wednesday September 13, 2017 7:30 AM | Wednesday September 13, 2017 9:30 AM | We will be upgrading our SuperNet service that carried the majority of our Internet traffic. During this time, Internet traffic will be automatically rerouted to our backup Internet connection. During this time, Internet access may be slower than normal, which may impact services such as Office 365, Adobe Connect, and ServiceNow. | |
| Planned Alert | AU websites | Tuesday September 12, 2017 10:00 PM | Wednesday September 13, 2017 1:00 AM | The following services may be briefly unavailable due to system maintenance from Tuesday Sep 12 at 10:00 PM to Wednesday Sep 13 at 1:00 AM Mountain Time.
| |
| Planned Outage | Banner Finance/HR portal | Tuesday September 12, 2017 7:30 AM | Tuesday September 12, 2017 8:00 AM | The following services may be briefly unavailable due to system maintenance from Tuesday Sep 12 at 07:00 AM to 08:00 AM Mountain Time.
To ensure you do not lose any changes please do not use any of these systems during this time.
| |
| Outage | Exam Booking System | Monday August 28, 2017 8:30 AM | Monday August 28, 2017 1:15 PM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Outage | www.athabascau.ca | Thursday August 24, 2017 10:12 AM | Thursday August 24, 2017 10:35 AM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. |
As of: 2017-09-21 02:48:14
Legend of Status Types
The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.| Status | Description | Details |
|---|---|---|
 | Outage | A system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window. |
 | Issue/Alert | A system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window. |
 | Potential Issue | Our automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list. |
 | Upcoming Outage | There is a planned maintenance outage within the next week. |
| Upcoming Issue/Alert | There is planned maintenance within the next week. |
| All systems available | There are currently no known issues or outages. |
| Cancelled Event | Planned upcoming/current event that was cancelled. | |
| Non-Current Outage | Recent outage or an upcoming planned maintenance outage that is still more than a week away. | |
| Non-Current Issue/Alert | Recent issue/alert or upcoming planned maintenance that is still more than a week away. | |
| Recent Cancelled | Recent event that was cancelled. |
Computing Services - Last Updated
