System Status: yellow

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
yellow
AlertTransfer Credit ServicesWednesday
July 8, 2020
8:30 AM
TBDThe Transfer Credit Services search tool (https://secure3.athabascau.ca/tcas/) is returning search results slower than normal. Some searches may take a few minutes to return results.

We are working to investigate and resolve this issue. We apologize for any inconvenience.

yellow
AlertLibraryThursday
May 7, 2020
10:35 AM
TBDAU Library is currently experiencing technical problems accessing Library resources, including 404 errors and "unauthorized" messages when accessing AU Library systems if you log into other AU systems first.

As a workaround, please clear the cookies in your browser, visit the Library homepage, and log in using the link there. You may also use private/incognito mode. We apologize for the inconvenience.

If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
OutageOROSTuesday
July 7, 2020
3:55 AM
Tuesday
July 7, 2020
9:20 AM
OROS (Office of the Registrar Online System) is currently unavailable. We are investigating the cause of the issue. and are working to return the system to service as quickly as possible.

During this time, students will be unable to register for courses, apply for extensions, request exams, request transcripts, apply to undergraduate and graduate programs, check grades, or change personal information.

We apologize for any inconvenience this may cause.

OutageOROSSunday
July 5, 2020
10:00 PM
Monday
July 6, 2020
9:15 PM
OROS (Office of the Registrar Online System) is currently unavailable for critical maintenance.

During this time, students will be unable to register for courses, apply for extensions, request exams, request transcripts, apply to undergraduate and graduate programs, check grades, or change personal information.

We are working to return the system to service as quickly as possible. Our target for completion is the evening of Monday July 6, but is subject to change.

We apologize for any inconvenience this may cause.

AlertOROSSunday
July 5, 2020
5:00 PM
Sunday
July 5, 2020
10:00 PM
We are currently experiencing issues with OROS (Office of the Registrar Online System). We are aware of the issues and working to resolve them.

OROS may be slow to load or refresh, and may return an "Internal Server Error" page.

Planned
Outage
Multiple Student SystemsSaturday
July 4, 2020
8:00 AM
Sunday
July 5, 2020
6:00 PM
We are doing the first of a series of critical upgrades of our infrastructure over the weekend of July 4th and 5th.

How this impacts Students

  • Moodle may experience brief, intermittent outages between 8 am - noon on July 4, but will otherwise be available.
  • MyAU portal will have a brief outage on July 4 at about 8:00 am, but will otherwise be available.
  • You will not be able to apply for admission, register, withdraw, or drop courses, request transcripts, request course extensions, or book exams from July 4 at 8:00 am to July 5 at 6:00 pm
  • GRADES will be unavailable from July 4 at 8:00 am to July 5 at 6:00 pm
  • Faculty of Business tuition payment system will be unavailable from July 4 at 8:00 am to July 5 at 6:00 pm
Planned
Outage
Multiple Staff SystemsSaturday
July 4, 2020
7:00 AM
Sunday
July 5, 2020
5:00 PM
UPDATE: This work was completed at 5:00 p.m.

We are doing the first of a series of critical upgrades of our infrastructure over the weekend of July 4th and 5th.

How this impacts Staff

During the downtime, Banner, the applications listed below, and applications connecting to them will not work.

  • BANNER (student, finance, ODS, HR,
  • TEM, self-service, Luminus, workflow)
  • Alfresco Documentation Integration
  • APAS rest API
  • AUCTS
  • AUME
  • AuRegData
  • Chrome River
  • CMIS
  • Cognos Analytics
  • Cognos Planning analytics
  • Cognos CEP
  • Cognos TM1
  • Copyright
  • DegreeWorks
  • eLetter System
  • Ephesoft
  • Grades
  • GreyMatter (SRM 1.1, SRM 1.2)
  • GSAS
  • HEAT
  • Intellicheque
  • Moneris
  • myAU
  • OH&S
  • OROS
  • Papaya
  • SNAP
  • T2202a
  • T4A
  • TCAS
  • Transcripts
  • X-Win (AUX)
AlertGrades unreachable from within Amazon WorkspacesTuesday
June 30, 2020
2:10 PM
Tuesday
June 30, 2020
3:00 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage
OROS (Office of the Registrar Online Services) WebsiteMonday
June 29, 2020
11:00 AM
Monday
June 29, 2020
11:48 AM
The Office of the Registrar Online Services website that enables students to Enrol, Change Programs, Register in courses, Update personal information and request transcripts will be unavailable due to planned upgrades.
AlertRDP Applications (Banner INB/AUME/OOR Databases)Friday
June 26, 2020
8:29 AM
Friday
June 26, 2020
10:01 AM
Update 10:01AM AUME can be accessed now

Update 9:23AM We have resolved most of the situation but are still working on AUME.

The Systems such as Banner, AUME are functioning just the method most stuff use to access them is unavailable.

We are investigating this problem. This page will be updated when additional information is available.

CancelledBanner RDP inaccessibleFriday
June 26, 2020
8:00 AM
Friday
June 26, 2020
8:00 AM
closing as duplicate We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
OutageCounselling Appointment Request FormWednesday
May 27, 2020
9:20 AM
Thursday
June 18, 2020
4:35 PM
Please do not use this form until this issue is resolved as it may not submit your request. If you recently submitted a request using this form, and did not hear back, you may need to submit it again once this issue has been resolved.

We are currently experiencing issues that affect https://secure3.athabascau.ca/counseling/. We are investigating this problem. This page will be updated when additional information is available.

Planned
Alert
WorkSpaces Laptops - Password ExpiredFriday
April 24, 2020
4:30 PM
Thursday
June 18, 2020
3:30 PM
If you get a password expired message on your WorkSpaces laptop, please leave the laptop running until it restarts automatically. In some rare cases this process can take up to 90 minutes, but it typically completes a few minutes after startup.

As of: 2020-07-10 05:56:06

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated