System Status: green

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Green
No
Current
Events
To the best of our knowledge all systems are currently available. If an AU system is currently unavailable you can fill out our online form or call the CS IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
AlertOROS - Online exam requestsSunday
September 17, 2017
6:00 AM
Sunday
September 17, 2017
6:15 PM
Student may encounter issues when attempting to request an exam in OROS. We are investigating the issue.
Planned
Alert
All sites - WANWednesday
September 13, 2017
5:00 PM
Wednesday
September 13, 2017
6:30 PM
We will be upgrading the Supernet service that carries our WAN traffic between AU Athabasca and all other AU sites. Traffic will be automatically rerouted over our backup WAN connection.

During this time, staff in AU Calgary, AU Edmonton, and AU North Edmonton may experience slow application response for any internal applications, such as Citrix, Banner, Moodle, Alfresco document management, and network file shares.

Internet traffic will not be impacted, so student access and staff working from a non-AU site will not be impacted.

AlertSRM (Dynamics) SystemTuesday
August 8, 2017
9:30 AM
Wednesday
September 13, 2017
10:00 AM
A number of staff members have reported performance issues with SRM. We are investigating the issue.
Planned
Alert
AU Athabasca - InternetWednesday
September 13, 2017
7:30 AM
Wednesday
September 13, 2017
9:30 AM
We will be upgrading our SuperNet service that carried the majority of our Internet traffic. During this time, Internet traffic will be automatically rerouted to our backup Internet connection.

During this time, Internet access may be slower than normal, which may impact services such as Office 365, Adobe Connect, and ServiceNow.

Planned
Alert
AU websitesTuesday
September 12, 2017
10:00 PM
Wednesday
September 13, 2017
1:00 AM
The following services may be briefly unavailable due to system maintenance from Tuesday Sep 12 at 10:00 PM to Wednesday Sep 13 at 1:00 AM Mountain Time.

  • main website www.athabascau.ca
  • Login authentication service login.athabascau.ca
  • MyAU portal
  • Moodle
  • OROS and APAS
  • Library websites including the Digital Reading Room
  • Faculty and Centre websites including the Faculty of Graduate Studies, Faculty of Health Disciplines, Faculty of Humanities and Social Sciences, Centre for Distance Education, Centre for World Indigenous Knowledge and Research, and the Research Centre
  • Convocation website
  • department websites including Information Technology Services, Learner Support Services, Advancement, Ombuds Office, Office of the Registrar, Centre for Learning Accreditation, Learning Services Tutorial, and Office of the University Secretariat
  • Canadian Virtual University website
  • Alfresco document management
  • Banner 8 and Finance/HR portal frontend

Planned
Outage
Banner Finance/HR portalTuesday
September 12, 2017
7:30 AM
Tuesday
September 12, 2017
8:00 AM
The following services may be briefly unavailable due to system maintenance from Tuesday Sep 12 at 07:00 AM to 08:00 AM Mountain Time. To ensure you do not lose any changes please do not use any of these systems during this time.

  • Banner Finance/HR portal
  • Banner SSB (Timesheets, Leave Request, Paystubs, Finance queries)
  • Banner INB (Banner forms)
  • Banner Travel & Expense and Workflow

OutageExam Booking SystemMonday
August 28, 2017
8:30 AM
Monday
August 28, 2017
1:15 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Outagewww.athabascau.caThursday
August 24, 2017
10:12 AM
Thursday
August 24, 2017
10:35 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.

As of: 2017-09-21 02:48:14

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated