Current System Events:
| Status | Type | Service(s) | Start Time | End Time | Details | |
|---|---|---|---|---|---|---|
 | No Current Events | To the best of our knowledge all systems are currently available. If an AU system is currently unavailable students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem. | ||||
Upcoming System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| No Upcoming System Events | |||||
Recent and Cancelled System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| Alert | Library | Thursday May 7, 2020 10:35 AM | Wednesday November 25, 2020 3:00 PM | AU Library is currently experiencing technical problems accessing Library resources, including 404 errors and "unauthorized" messages when accessing AU Library systems if you log into other AU systems first. As a workaround, please clear the cookies in your browser, visit the Library homepage, and log in using the link there. You may also use private/incognito mode. We apologize for the inconvenience. | |
| Planned Outage | Various Web Services | Tuesday November 24, 2020 10:00 PM | Tuesday November 24, 2020 11:59 PM | What is this notice about? Routine maintenance to install security updates and bug fixes. When will this happen? Between 10:00 PM and 11:59 PM on November 24. Restarts of public services will happen after 10:00 PM and each service will be down for a short while within that time window. Most services will be down for less than 1 hour. What do I need to do? Avoid using the systems named below during the maintenance window:
| |
| Outage | Pulse Secure VPN is down, failure to connect | Thursday November 12, 2020 12:45 PM | Thursday November 12, 2020 1:20 PM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Outage | Pulse Secure VPN | Thursday October 29, 2020 7:15 AM | Thursday October 29, 2020 10:00 AM | UPDATE - the issue has been resolved.
Our VPN is currently unavailable. IT staff are working on identifying and resolving the issue. | |
| Alert | AU Athabasca network | Thursday October 29, 2020 7:15 AM | Thursday October 29, 2020 10:00 AM | UPDATE - the issue has been resolved.
We are experiencing issues with the network in AU Athabascau. This may be impacting access to AU systems as well as Internet services for some users. IT staff are working on identifying and resolving the issue. |
As of: 2020-11-27 06:34:23
Legend of Status Types
The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.| Status | Description | Details |
|---|---|---|
 | Outage | A system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window. |
 | Issue/Alert | A system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window. |
 | Potential Issue | Our automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list. |
 | Upcoming Outage | There is a planned maintenance outage within the next week. |
| Upcoming Issue/Alert | There is planned maintenance within the next week. |
| All systems available | There are currently no known issues or outages. |
| Cancelled Event | Planned upcoming/current event that was cancelled. | |
| Non-Current Outage | Recent outage or an upcoming planned maintenance outage that is still more than a week away. | |
| Non-Current Issue/Alert | Recent issue/alert or upcoming planned maintenance that is still more than a week away. | |
| Recent Cancelled | Recent event that was cancelled. |
Computing Services - Last Updated
