Current System Events:
| Status | Type | Service(s) | Start Time | End Time | Details | |
|---|---|---|---|---|---|---|
 | No Current Events | To the best of our knowledge all systems are currently available. If an AU system is currently unavailable you can fill out our online form or call the CS IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem. | ||||
Upcoming System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| No Upcoming System Events | |||||
Recent and Cancelled System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| Outage | GroupID (account.athabascau.ca) | Friday April 12, 2019 3:20 PM | Monday April 15, 2019 7:00 PM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Outage | HEAT is down - server is being rebooted | Monday April 15, 2019 9:58 AM | Monday April 15, 2019 10:20 AM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Alert | Thin Clients not displaying correct time zone, which is affecting the performance of some apps (Banner) | Friday March 29, 2019 9:00 AM | Tuesday April 2, 2019 10:30 AM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Planned Outage | HR-Finance Portal will be unavailable | Monday April 1, 2019 5:00 PM | Tuesday April 2, 2019 12:01 AM | The HR-Finance Portal will be unavailable Monday April 1, 2019 from 5:00 pm to 12:01 am on Tuesday April 2. This means staff will not have access to the HR-Finance Portal during this timeframe including the following Payroll: timesheet entry or approval, leave requests, pay stub review Travel and Expense (TEM): Travel Reports, WorkFlow Self Service Banner (SSB): finance approve documents, view account balances Why is it happening: to facilitate processes related to fiscal year-end in the Banner Finance system. What staff should do:
| |
| Planned Outage | Office of the Registrar Online System (OROS) affecting student registrations | Monday April 1, 2019 5:00 PM | Tuesday April 2, 2019 12:01 AM | Please note that our registration system, Office of the Registrar Online System (OROS) as well as the Faculty of Business Online Payment system, will be offline from 5:00 pm on Monday,
April 1 to 12:01 am (MDT) on Tuesday April 2, 2019 in order for us to complete fiscal year end processing.
Current access and study in active online courses are not impacted by this. The following services will be offline during this period:
| |
| Planned Outage | Office of the Registrar Online System (OROS) affecting student registrations | Sunday March 31, 2019 5:00 PM | Monday April 1, 2019 12:01 AM | Please note that our registration system, Office of the Registrar Online System (OROS) as well as the Faculty of Business Online Payment system, will be offline from 5:00 pm on Sunday,
March 31 to 12:01 am (MDT) on Monday April 1, 2019 in order for us to perform fiscal year end processing.
Current access and study in active online courses are not impacted by this. The following services will be offline during this period:
| |
| Outage | Moodle | Saturday March 30, 2019 3:00 PM | Saturday March 30, 2019 4:00 PM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Outage | Moodle | Saturday March 30, 2019 9:00 AM | Saturday March 30, 2019 11:00 AM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Outage | Library sign on is not working | Friday March 29, 2019 10:45 AM | Friday March 29, 2019 11:15 AM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Outage | Teleconference | Wednesday March 27, 2019 2:15 PM | Wednesday March 27, 2019 4:00 PM | Teleconference calls are dropped and participants are not able to call back in. | |
| Alert | Microsoft services (O365, Microsoft web pages, etc.) are slow to load or not loading for some users | Tuesday March 19, 2019 11:35 AM | Friday March 22, 2019 4:30 PM | *WORKAROUNDS (MAY WORK FOR SOME USERS WHILE WE CONTINUE TO LOOK FOR A RESOLUTION TO THE LARGER ISSUE)*
Try clearing your browser's cache/history. If you are unsure how to do this, instructions may be found by logging into ServiceNow, clicking on Browse Knowledge, and typing "cache" in the search field. Switching to a different internet browser (e.g. Chrome) may also resolve your issue. We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Alert | Skype meeting links in Outlook not working for some staff | Thursday March 7, 2019 2:00 PM | Wednesday March 20, 2019 3:30 PM | Update: Microsoft reports this issue has now been resolved.
Skype meeting details are not being added for some staff members when using the Add Skype Meeting button in Outlook. O365 is hosted on multiple servers and not all servers are affected, therefore not all staff are experiencing this issue. This issue has been reported to Microsoft, and we will update this page as more information from the vendor becomes available. | |
| Outage | Transcript issues - previews are not working, Awards database not working | Tuesday March 19, 2019 11:50 AM | Wednesday March 20, 2019 11:00 AM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Alert | SNAP, Banner Database | Tuesday March 19, 2019 10:29 AM | Tuesday March 19, 2019 5:00 PM | We are re-loading the SNAP database and as such staff may have issues accessing it. Due to this there may be a performance impact on the Banner database. | |
| Outage | Banner job server is down (affecting reports generated for staff) | Tuesday March 19, 2019 8:30 AM | Tuesday March 19, 2019 9:35 AM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Planned Outage | All student-facing services unavailable due to system maintenance | Tuesday March 19, 2019 1:10 AM | Tuesday March 19, 2019 2:30 AM | Due to required system maintenance, all student-facing services will be unavailable for approximately 1 hour. We apologize for any inconvenience this may cause. |
As of: 2019-04-18 14:21:32
Legend of Status Types
The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.| Status | Description | Details |
|---|---|---|
 | Outage | A system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window. |
 | Issue/Alert | A system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window. |
 | Potential Issue | Our automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list. |
 | Upcoming Outage | There is a planned maintenance outage within the next week. |
| Upcoming Issue/Alert | There is planned maintenance within the next week. |
| All systems available | There are currently no known issues or outages. |
| Cancelled Event | Planned upcoming/current event that was cancelled. | |
| Non-Current Outage | Recent outage or an upcoming planned maintenance outage that is still more than a week away. | |
| Non-Current Issue/Alert | Recent issue/alert or upcoming planned maintenance that is still more than a week away. | |
| Recent Cancelled | Recent event that was cancelled. |
Computing Services - Last Updated
