System Status: green

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Green
No
Current
Events
To the best of our knowledge all systems are currently available. If an AU system is currently unavailable students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
AlertLibraryThursday
May 7, 2020
10:35 AM
Wednesday
November 25, 2020
3:00 PM
AU Library is currently experiencing technical problems accessing Library resources, including 404 errors and "unauthorized" messages when accessing AU Library systems if you log into other AU systems first.

As a workaround, please clear the cookies in your browser, visit the Library homepage, and log in using the link there. You may also use private/incognito mode. We apologize for the inconvenience.

Planned
Outage
Various Web ServicesTuesday
November 24, 2020
10:00 PM
Tuesday
November 24, 2020
11:59 PM

What is this notice about?
Routine maintenance to install security updates and bug fixes.

When will this happen?
Between 10:00 PM and 11:59 PM on November 24. Restarts of public services will happen after 10:00 PM and each service will be down for a short while within that time window. Most services will be down for less than 1 hour.

What do I need to do?
Avoid using the systems named below during the maintenance window:

  • www.athabascau.ca
  • OROS
  • Grades
  • AU Space
  • The Landing
  • Alfresco
  • Some other Library/Research websites.
  • Any systems that rely on MyAU/CAS login. During the time that MyAU and CAS are patched, all services that rely on CAS login will be unavailable.
OutagePulse Secure VPN is down, failure to connectThursday
November 12, 2020
12:45 PM
Thursday
November 12, 2020
1:20 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
OutagePulse Secure VPNThursday
October 29, 2020
7:15 AM
Thursday
October 29, 2020
10:00 AM
UPDATE - the issue has been resolved.

Our VPN is currently unavailable.

IT staff are working on identifying and resolving the issue.

AlertAU Athabasca networkThursday
October 29, 2020
7:15 AM
Thursday
October 29, 2020
10:00 AM
UPDATE - the issue has been resolved.

We are experiencing issues with the network in AU Athabascau. This may be impacting access to AU systems as well as Internet services for some users.

IT staff are working on identifying and resolving the issue.


As of: 2020-11-27 06:34:23

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated