System Status: yellow

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
yellow
AlertO365 - messages not visibleFriday
May 19, 2017
8:30 AM
TBDIf you are not able to see messages in O365 that you expect to have received, please refer to the following article:

Focused Inbox

You may encounter this display issue if you did not disable Clutter in O365 previously. If Clutter was not disabled, the Focused Inbox feature will be automatically enabled. Please refer to the above link for info regarding how this feature works and/or how to turn it off, if desired.

yellow
AlertStudent Service Request portals and SRMWednesday
May 17, 2017
12:00 AM
TBDUpdate - May 18 - 8:00AM A fix has been applied, but due to the intermittent nature of this issue we are unable to confirm the issue has been fully resolved at this time.
The following services are experiencing an issue where data entered is not always being saved. The frequency of this appears to have recently increased. In many cases no error message is shown.

  • myAU Student Service Request system
  • Student Relationship Management (SRM) System (Greymatter)
If you are able to confirm your data was submitted correctly please do so.
If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, please fill out our online form or call the CS IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Planned
Outage
Adobe Connect 9.6.2 UpgradeSunday
June 18, 2017
9:00 PM
Monday
June 19, 2017
3:00 AM
Adobe has scheduled an upgrade to Adobe Connect:

"The Adobe Connect Team is pleased to inform you that your account will be upgraded to Adobe Connect 9.6.2 on June 18, 2017 (8:00 PM PDT) to June 19, 2017 (2:00 AM PDT). During this window Adobe Connect will be intermittently unavailable."

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
OutageDegreeworksFriday
May 26, 2017
9:40 AM
Friday
May 26, 2017
10:25 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage
MyAUThursday
May 25, 2017
11:00 PM
Friday
May 26, 2017
2:00 AM
The following services may be unavailable due to system maintenance from Thursday May 25 at 11:00 PM to Friday May 26 at 2:00 AM Mountain Time. To ensure you do not lose any changes please do not use any of these systems during this time.
  • MyAU - Students will not be able to access their links to Moodle courses

Direct access to Moodle courses through browser bookmarks will continue to work.

OutageFaculty of Business - MoodleThursday
May 25, 2017
11:20 AM
Thursday
May 25, 2017
2:00 PM
Affecting links within FOB moodle courses
OutageFaculty of Business - ExamsThursday
May 25, 2017
11:20 AM
Thursday
May 25, 2017
2:00 PM
May experience connection problems accessing the exam server.
OutageBanner Workflow and Advance RequestsFriday
May 19, 2017
2:15 PM
Wednesday
May 24, 2017
3:45 PM
Banner Workflow is currently unavailable. When users try to access it, the following error message is displayed: "Single Sign-On to Workflow has Failed"

This affects approvals of staff expense claims, and staff creating expense claim advances.

We are aware of the issue and continue to work to resolve it.

Planned
Outage
MyAU, CAS login, secure3 web applications and forms, and Banner proxy maintenanceThursday
May 18, 2017
11:00 PM
Friday
May 19, 2017
4:00 AM
We will be performing maintenance on the equipment that provides the MyAU, CAS login, some online web applications and forms, and the frontend for Banner 8 and Finance/HR Portal.

The following services will be affected for portions of the maintenance period. Estimated outage of 30 to 60 minutes for each of the four services listed below.

Login authentication services

This will affect login to numerous systems including MyAU, Moodle, Library databases journals and RefWorks, The Landing, OROS, student access to Student Success Centre, staff Intranet websites, and staff Finance/HR Portal

MyAU portal,

This will affect both the student and staff MyAU portals.

Students will not be able to access MyAU including e-letters, links to Moodle courses, links to OROS

Direct access to Moodle courses through browser bookmarks will continue to work.

Web applications and forms hosted on secure3

This includes ASD Extensions, Convocation form, Degreeworks, T2202A, FGS forms, Giving Online form, Course Master List, Limesurvey, Transfer Credit Services, and Verification of Enrolment.

Banner 8 and Finance/HR portal frontend

Staff access to Banner 8 INB and the Finance/HR Portal

The underlying Banner system will continue to operate normally so other processing will continue to function, e.g. OROS transactions, scheduled reports, etc.

Please do not use the affected services during the maintenance period.

OutageTim Byrne Centre - partial network outage including AU-WiFiFriday
April 21, 2017
4:30 PM
Thursday
May 18, 2017
10:00 AM
We are experiencing issues with one of the network connections between the Tim Byrne Centre building and the main Athabasca building. Because of this, some network connectivity is down, including Printers 30 and 87, and AU-WiFi.

The replacement radio unit has not resolved the issue. We are working with the equipment manufacturer to resolve the issue. There is no ETA on restoration of service at this time.

UPDATE - service has been restored as of 10:00am on May 18.

OutageStudent Service Request portalsThursday
May 18, 2017
7:00 AM
Thursday
May 18, 2017
8:00 AM
The following services may be unavailable during to emergency system maintenance on Thursday between 4:00 PM and 5:00 PM Mountain Time. To ensure you do not lose any changes please do not use any of these systems during this time.

  • myAU Student Service Request portal
  • Faculty of Business Graduate Application portal
  • Faculty of Business Online Payment portal
Planned
Outage
Am I Ready and staff applications ExamLetters and TransCredLettersWednesday
May 17, 2017
9:00 PM
Thursday
May 18, 2017
12:01 AM
The following services may be unavailable due to system maintenance from Wednesday May 17 at 9:00 PM to Thursday May 18 at 12:01 AM Mountain Time. To ensure you do not lose any changes please do not use any of these systems during this time.

  • Am I Ready self-assessment - amiready.athabascau.ca
  • staff web applications - ExamLetters and TransCredLetters
Planned
Outage
Student Service Request portalsWednesday
May 17, 2017
4:00 PM
Wednesday
May 17, 2017
5:00 PM
The following services may be unavailable during to emergency system maintenance on Thursday between 4:00 PM and 5:00 PM Mountain Time. To ensure you do not lose any changes please do not use any of these systems during this time.

  • myAU Student Service Request portal
  • Faculty of Business Graduate Application portal
  • Faculty of Business Online Payment portal
OutageOnTheHub Store AuthenticationSunday
May 14, 2017
9:45 PM
Wednesday
May 17, 2017
4:00 PM
The authentication system for the OnTheHub software store is failing with a handshake error. We are working on this issue and hope to have it resolved soon.

Academic version of Office, such as Office 365 University, can be purchased at the same prices from many retailers both in store and online.

Planned
Outage
AU websitesThursday
May 11, 2017
11:00 PM
Friday
May 12, 2017
2:00 AM
The following services may be unavailable due to system maintenance from Thursday May 11 at 11:00 PM to Friday May 12 at 2:00 AM Mountain Time. To ensure you do not lose any changes please do not use any of these systems during this time.

  • main website www.athabascau.ca
  • Library websites including the Digital Reading Room
  • Faculty and Centre websites including the Faculty of Graduate Studies, Faculty of Health Disciplines, Faculty of Humanities and Social Sciences, Centre for Distance Education, Centre for World Indigenous Knowledge and Research, and the Research Centre
  • Convocation website
  • department websites including Information Technology Services, Learner Support Services, Advancement, Ombuds Office, Office of the Registrar, Centre for Learning Accreditation, Learning Services Tutorial, and Office of the University Secretariat
  • Canadian Virtual University website

In addition, other services such as MyAU and Moodle may be slower to respond and/or not display normally as some static content like images will be unavailable during the maintenance period.

Planned
Outage
Exam Booking system, Student Service Request portals, and SRMThursday
May 11, 2017
7:00 AM
Thursday
May 11, 2017
8:00 AM
The following services may be unavailable due to system maintenance on Thursday between 7:00 AM and 8:00 AM Mountain Time. To ensure you do not lose any changes please do not use any of these systems during this time.

  • Exam Booking System
  • myAU Student Service Request system
  • Faculty of Business Graduate Application portal
  • Faculty of Business Online Payment portal
  • Prospective Student Portal
  • Student Relationship Management (SRM) System
OutageInternet access at AU North Edmonton siteThursday
May 4, 2017
12:03 AM
Thursday
May 4, 2017
8:25 AM
The Internet connection to AU North Edmonton site was offline due to a network router issue. This impacted student access to Faculty of Business Graduate services.

We will be performing some emergency maintenance on the network routers to resolve the underlying issue, but the work is not expected to cause any further service disruption.

Planned
Outage
Library systemWednesday
May 3, 2017
7:30 AM
Wednesday
May 3, 2017
11:30 AM
The library system is currently undergoing maintenance and will be unavailable until approximately 11:30 a.m.

We apologize for the inconvenience.

OutageContract (AUCTS) and Copyright systemsSaturday
April 29, 2017
12:00 AM
Monday
May 1, 2017
11:30 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
AlertAccess to all AU websites.Friday
April 28, 2017
6:00 PM
Saturday
April 29, 2017
8:30 PM
Some people are unable to access AU online services including the main website, MyAU, Moodle, and Library since Friday April 28 at about 6:00pm MDT. We are working to resolve the issue.

UPDATE: We have identified the problem and have resolved it as of April 29 at 8:30pm MDT. The issue only affected some people, primarily those using Bell as their Internet provider.

OutageOnTheHub Store AuthenticationThursday
April 27, 2017
2:00 PM
Friday
April 28, 2017
12:50 PM
The authentication system for the OnTheHub software store is failing with a handshake error. We are working on this issue and hope to have it resolved soon.

Academic version of Office, such as Office 365 University, can be purchased at the same prices from many retailers both in store and online.

OutageFaculty of Business Online Payment portal & Faculty of Business Graduate Application portalThursday
April 27, 2017
4:40 PM
Thursday
April 27, 2017
5:15 PM
The following systems will be unavailable while we perform system maintenance. Please do not use these systems during this time.
  • Faculty of Business Online Payment portal at https://pci.athabascau.ca/
  • Faculty of Business Graduate Application portal site at https://mbasrm.athabascau.ca/
AlertOnline examsThursday
April 27, 2017
2:15 PM
Thursday
April 27, 2017
4:30 PM
Students may be experiencing difficulties accessing AU's online exam systems due to a Canada-wide Shaw Internet outage.

AU does not use Shaw as an Internet provider, but students attempting to access AU may be affected even if they are not a Shaw customer.

Planned
Alert
Library and Research ServicesThursday
April 27, 2017
7:00 AM
Thursday
April 27, 2017
10:00 AM
Due to a proxy server upgrade, some Library and Research services, including but not limited to media streaming services and E-Lab, may experience one or more partial disruptions between 7 AM and 10 AM on Thursday, April 27.
AlertSRMMonday
April 24, 2017
9:20 AM
Thursday
April 27, 2017
9:20 AM
***UPDATE***

A fix for the SRM issue has been found. You will need to do the following:

Citrix users - please shut down and restart your Citrix session

If you are working directly from your desktop/laptop computer, you will need to go to \\au.local\files\softrep\!Software\Firefox ESR\Firefox Setup 52.1.0esr.exe to install the latest version of Firefox.

AlertInternet in Athabasca CampusWednesday
April 26, 2017
10:00 AM
Wednesday
April 26, 2017
3:00 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.

As of: 2017-05-26 14:43:29

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated