Current System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
 | Alert | Library | Thursday May 7, 2020 10:35 AM | TBD | AU Library is currently experiencing technical problems accessing Library resources, including 404 errors and "unauthorized" messages when accessing AU Library systems if you log into other AU systems first. As a workaround, please clear the cookies in your browser, visit the Library homepage, and log in using the link there. You may also use private/incognito mode. We apologize for the inconvenience. |
 | Potential Issues Detected | Moodle 1.9.7 (extview) | Our automated monitoring system has detected potential issues with the services listed. The system administrators have been notified. | ||
| If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem. | |||||
Upcoming System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| No Upcoming System Events | |||||
Recent and Cancelled System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| Outage | Moodle - Faculty of Health Disciplines - is down | Tuesday October 20, 2020 3:10 PM | Tuesday October 20, 2020 3:40 PM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Alert | Multiple software applications - MyAU, www.athabascau.ca | Tuesday October 20, 2020 1:00 AM | Tuesday October 20, 2020 5:00 AM | Our of our network connectivity providers will be performing network maintenance the may impact Athabasca University services including www.athabascau.ca and MyAU.
The network provider's bulletin indicates that there may be a number of periods of downtime, each lasting up to 60 minutes. If you encounter issues, please try again once the maintenance window is over, after 05:00 MDT on Oct 20. | |
| Alert | Multiple software application connectivity issues (Banner, VPN, HEAT, and others) | Wednesday September 16, 2020 10:45 AM | Sunday October 4, 2020 12:00 PM | UPDATE Sep 16 3:00 p.m.
We has put in a workaround for the intermittent connectivity issues between AU Athabasca and AWS. The connection appears to be stable with this workaround in place. We are working with our service providers to identify and resolve the underlying issue. | |
| Outage | Banner - APACHE bridge error when trying to log in | Thursday October 1, 2020 10:20 AM | Thursday October 1, 2020 11:25 AM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Outage | APAS (Apply Alberta) | Wednesday September 30, 2020 9:02 AM | Wednesday September 30, 2020 4:00 PM | While the Apply Alberta site is up, the side of it at Athabasca University that sends and receives information is unavailable due to maintenance. We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Outage | Authentication to Microsoft services | Monday September 28, 2020 3:56 PM | Tuesday September 29, 2020 4:30 PM | Staff and Students may have difficulties authenticating to Microsoft Services such as Office365, Teams, OneDrive and Skype. |
As of: 2020-10-20 19:18:11
Legend of Status Types
The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.| Status | Description | Details |
|---|---|---|
 | Outage | A system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window. |
| Issue/Alert | A system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window. |
| Potential Issue | Our automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list. |
 | Upcoming Outage | There is a planned maintenance outage within the next week. |
| Upcoming Issue/Alert | There is planned maintenance within the next week. |
 | All systems available | There are currently no known issues or outages. |
| Cancelled Event | Planned upcoming/current event that was cancelled. | |
| Non-Current Outage | Recent outage or an upcoming planned maintenance outage that is still more than a week away. | |
| Non-Current Issue/Alert | Recent issue/alert or upcoming planned maintenance that is still more than a week away. | |
| Recent Cancelled | Recent event that was cancelled. |
Computing Services - Last Updated
