Current System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
 | Alert | T2202A forms | Sunday February 28, 2021 12:01 AM | TBD | Some students are reporting Connection timed out errors whilst attempting to access their T2202A forms.
Please try clearing your browser cache and try again otherwise please try this link T2202A. If you are not authenticated to MyAU or Moodle you may be prompted to login. |
| If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem. | |||||
Upcoming System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| No Upcoming System Events | |||||
Recent and Cancelled System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| Planned Outage | Office of the Registrar Online System (OROS) affecting student registrations | Thursday April 1, 2021 5:00 PM | Friday April 2, 2021 12:01 AM | Please note that our registration system, Office of the Registrar Online System (OROS) as well as the Faculty of Business Online Payment system, will be offline from 5:00 pm (MDT) on Thursday,
April 1 to 12:01 am (MDT) on Friday April 2, 2021 in order for us to complete fiscal year end processing.
Current access and study in active online courses are not impacted by this. The following services will be offline during this period:
| |
| Planned Outage | HR-Finance Portal will be unavailable | Thursday April 1, 2021 5:00 PM | Friday April 2, 2021 12:01 AM | The HR-Finance Portal will be unavailable Thursday April 1, 2019 from 5:00 pm (MDT) to 12:01 am (MDT) on Friday April 2. This means staff will not have access to the HR-Finance Portal during this timeframe including the following
Why is it happening: What staff should do:
| |
| Alert | Microsoft Outage (all apps including SRM/Greymatter) | Thursday April 1, 2021 3:45 PM | Thursday April 1, 2021 6:45 PM | Microsoft has been experiencing some issues this afternoon that is affecting performance of all Microsoft apps.
To view their system status, please click here https://status.office.com/ App performance has returned to some stability. However, we have not received notification that the issue is fully resolved. We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Planned Outage | Office of the Registrar Online System (OROS) affecting student registrations | Wednesday March 31, 2021 8:00 PM | Thursday April 1, 2021 12:01 AM | Please note that our registration system, Office of the Registrar Online System (OROS) as well as the Faculty of Business Online Payment system, will be offline from 8:00 pm (MDT) on Wednesday,
March 31 to 12:01 am (MDT) on Thursday April 1, 2021 in order for us to perform fiscal year end processing.
Current access and study in active online courses are not impacted by this. The following services will be offline during this period:
| |
| Outage | OROS (students unable to modify personal information, pay for course extensions, or submit exam requests) | Wednesday March 31, 2021 1:04 AM | Wednesday March 31, 2021 9:08 AM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Alert | OnTheHub - 3rd party discount site | Friday March 12, 2021 12:00 PM | Wednesday March 17, 2021 11:51 AM | We are getting reports of Staff and Students getting an error 500 page when trying to add items to cart or logging in to the OnTheHub site. We have reached out to the vendor for a solution and will update this system status when we have more information. | |
| Alert | Server configuration changes (no downtime expected) | Wednesday March 10, 2021 8:30 AM | Tuesday March 16, 2021 4:30 PM | Please be advised that we will be doing updates to the DNS configurations on multiple servers during this period.
No downtime is expected. However, this is to advise that changes are occurring, in the unlikely event that something unforeseen occurs. Please report any outages by calling the Help Desk at (780) 675-6405. | |
| Outage | Microsoft Outage (all apps including SRM/Greymatter/ChromeRiver) | Monday March 15, 2021 2:30 PM | Monday March 15, 2021 11:59 PM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. Office365 System Status |
As of: 2021-04-11 20:59:52
Legend of Status Types
The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.| Status | Description | Details |
|---|---|---|
 | Outage | A system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window. |
| Issue/Alert | A system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window. |
 | Potential Issue | Our automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list. |
 | Upcoming Outage | There is a planned maintenance outage within the next week. |
| Upcoming Issue/Alert | There is planned maintenance within the next week. |
 | All systems available | There are currently no known issues or outages. |
| Cancelled Event | Planned upcoming/current event that was cancelled. | |
| Non-Current Outage | Recent outage or an upcoming planned maintenance outage that is still more than a week away. | |
| Non-Current Issue/Alert | Recent issue/alert or upcoming planned maintenance that is still more than a week away. | |
| Recent Cancelled | Recent event that was cancelled. |
Computing Services - Last Updated
