System Status: yellow

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
yellow
AlertMyAU student portal intermittent issueTuesday
June 6, 2023
1:00 PM
TBDWe are investigating an issue where the MyAU portal intermittently reports an error or portions of the site fail to render correctly.
yellow
AlertOutlook, SharePoint, OneDrive and TeamsMonday
June 5, 2023
2:15 PM
TBDMicrosoft applied corrections on June 5 that have largely addressed the issue, but they continue to monitor and apply further mitigations. We will continue to monitor the service.

Microsoft is currently investigating an issue that has reoccurred with accessing Outlook, SharePoint, OneDrive and Teams

If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
OutageMicrosoft Outlook on the Web, Microsoft Teams, SharePoint Online and OneDriveMonday
June 5, 2023
8:10 AM
Monday
June 5, 2023
11:13 AM

Microsoft has resolved this issue.

Users were unable to access Outlook on the web, and may have experienced issues with other Exchange Online services.

Microsoft is investigating an issue with accessing Outlook on the web, Microsoft Teams, SharePoint Online and OneDrive. Additional details and updates are available on Microsoft's official status account: https://twitter.com/MSFT365Status

Planned
Outage
Moneris and Online Registration System (OROS)Thursday
June 1, 2023
12:01 AM
Friday
June 2, 2023
11:59 PM
Athabasca University's payment system, Moneris, is undergoing maintenance to improve security and services. There will be an outage beginning June 1 at 12:01 a.m. (Mountain) until 11:59 p.m. June 2. During this time, the Online Registration System (OROS) will be unavailable.
OutageBanner 9 (Finance/HR)Wednesday
May 31, 2023
9:25 AM
Wednesday
May 31, 2023
9:54 AM
We are currently investigating an issue causing a blank screen in Banner 9.
OutageMyAU Course linksWednesday
May 10, 2023
10:53 AM
Wednesday
May 10, 2023
4:30 PM
We are investigating an issue with course links in MyAU causing a "This channel failed to render" error
OutageWired connectivity at AUC and TBCTuesday
May 9, 2023
9:30 AM
Tuesday
May 9, 2023
11:19 AM
We are currently investigating this issue. Wireless connectivity is unaffected by this issue.
OutageMoodleTuesday
May 9, 2023
10:03 AM
Tuesday
May 9, 2023
10:23 AM
We are currently investigating this issue. Users may see an error " LDAP-module cannot connect to any servers: Server: 'ldap.athabascau.ca', Connection: 'Resource id #27', Bind result: '' Looks like something wrong with the authentication services."

As of: 2023-06-06 16:27:27

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated