System Status: green

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Green
No
Current
Events
To the best of our knowledge all systems are currently available. If an AU system is currently unavailable you can fill out our online form or call the CS IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
OutageGroupID (account.athabascau.ca)Friday
April 12, 2019
3:20 PM
Monday
April 15, 2019
7:00 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
OutageHEAT is down - server is being rebootedMonday
April 15, 2019
9:58 AM
Monday
April 15, 2019
10:20 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
AlertThin Clients not displaying correct time zone, which is affecting the performance of some apps (Banner)Friday
March 29, 2019
9:00 AM
Tuesday
April 2, 2019
10:30 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage
HR-Finance Portal will be unavailableMonday
April 1, 2019
5:00 PM
Tuesday
April 2, 2019
12:01 AM

The HR-Finance Portal will be unavailable Monday April 1, 2019 from 5:00 pm to 12:01 am on Tuesday April 2.

This means staff will not have access to the HR-Finance Portal during this timeframe including the following

Payroll: timesheet entry or approval, leave requests, pay stub review

Travel and Expense (TEM): Travel Reports, WorkFlow

Self Service Banner (SSB): finance approve documents, view account balances

Why is it happening: to facilitate processes related to fiscal year-end in the Banner Finance system.

What staff should do:

  • do not to log-in HR-Finance Portal during this time frame.
Planned
Outage
Office of the Registrar Online System (OROS) affecting student registrationsMonday
April 1, 2019
5:00 PM
Tuesday
April 2, 2019
12:01 AM
Please note that our registration system, Office of the Registrar Online System (OROS) as well as the Faculty of Business Online Payment system, will be offline from 5:00 pm on Monday, April 1 to 12:01 am (MDT) on Tuesday April 2, 2019 in order for us to complete fiscal year end processing.

Current access and study in active online courses are not impacted by this. The following services will be offline during this period:

  • viewing electronic letters and grades
  • creating transcript requests; viewing of transfer credit and/or admission status
  • change programs (graduate and undergraduate)
  • course extensions and withdrawals
  • course registrations
  • exam requests
  • Faculty of Business online payment system
Planned
Outage
Office of the Registrar Online System (OROS) affecting student registrationsSunday
March 31, 2019
5:00 PM
Monday
April 1, 2019
12:01 AM
Please note that our registration system, Office of the Registrar Online System (OROS) as well as the Faculty of Business Online Payment system, will be offline from 5:00 pm on Sunday, March 31 to 12:01 am (MDT) on Monday April 1, 2019 in order for us to perform fiscal year end processing.

Current access and study in active online courses are not impacted by this. The following services will be offline during this period:

  • viewing electronic letters and grades
  • creating transcript requests; viewing of transfer credit and/or admission status
  • change programs (graduate and undergraduate)
  • course extensions and withdrawals
  • course registrations
  • exam requests
  • Faculty of Business online payment system
OutageMoodleSaturday
March 30, 2019
3:00 PM
Saturday
March 30, 2019
4:00 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
OutageMoodleSaturday
March 30, 2019
9:00 AM
Saturday
March 30, 2019
11:00 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
OutageLibrary sign on is not workingFriday
March 29, 2019
10:45 AM
Friday
March 29, 2019
11:15 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
OutageTeleconferenceWednesday
March 27, 2019
2:15 PM
Wednesday
March 27, 2019
4:00 PM
Teleconference calls are dropped and participants are not able to call back in.
AlertMicrosoft services (O365, Microsoft web pages, etc.) are slow to load or not loading for some usersTuesday
March 19, 2019
11:35 AM
Friday
March 22, 2019
4:30 PM
*WORKAROUNDS (MAY WORK FOR SOME USERS WHILE WE CONTINUE TO LOOK FOR A RESOLUTION TO THE LARGER ISSUE)*

Try clearing your browser's cache/history. If you are unsure how to do this, instructions may be found by logging into ServiceNow, clicking on Browse Knowledge, and typing "cache" in the search field.

Switching to a different internet browser (e.g. Chrome) may also resolve your issue.

We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.

AlertSkype meeting links in Outlook not working for some staffThursday
March 7, 2019
2:00 PM
Wednesday
March 20, 2019
3:30 PM
Update: Microsoft reports this issue has now been resolved.
Skype meeting details are not being added for some staff members when using the Add Skype Meeting button in Outlook.

O365 is hosted on multiple servers and not all servers are affected, therefore not all staff are experiencing this issue.

This issue has been reported to Microsoft, and we will update this page as more information from the vendor becomes available.

OutageTranscript issues - previews are not working, Awards database not workingTuesday
March 19, 2019
11:50 AM
Wednesday
March 20, 2019
11:00 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
AlertSNAP, Banner DatabaseTuesday
March 19, 2019
10:29 AM
Tuesday
March 19, 2019
5:00 PM
We are re-loading the SNAP database and as such staff may have issues accessing it. Due to this there may be a performance impact on the Banner database.
OutageBanner job server is down (affecting reports generated for staff)Tuesday
March 19, 2019
8:30 AM
Tuesday
March 19, 2019
9:35 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage
All student-facing services unavailable due to system maintenanceTuesday
March 19, 2019
1:10 AM
Tuesday
March 19, 2019
2:30 AM
Due to required system maintenance, all student-facing services will be unavailable for approximately 1 hour. We apologize for any inconvenience this may cause.

As of: 2019-04-18 14:21:32

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated