System Status: yellow

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
yellow
AlertEdmonton Trail/PHT phones (VoIP style only)Wednesday
August 4, 2021
4:00 PM
TBDEdmonton Trail and Peace Hills Trust (PHT) are currently experiencing some issues with our desk phones. If your phone display indicates 'Forwarding - Server Unreachable' IT staff are aware of the problem and are currently working to resolve it.

This issue is currently only affecting the Edmonton Trail and PHT campus locations and only the VoIP style of phones.

Oct 5 Update - A support ticket is open with our support provider and work continues to resolve this issue

If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Planned
Alert
VitalSource/e-textsMonday
December 20, 2021
5:00 AM
Monday
December 20, 2021
7:00 AM
During this time window, Bookshelf Online (VitalSource) will be undergoing maintenance causing a disruption in authentication. Users may be unable to log in, and users with active sessions may be logged out.

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
AlertJIRAWednesday
October 6, 2021
8:49 AM
Tuesday
December 7, 2021
9:00 AM
AU IT has been made aware of a licensing issue with JIRA that affects new users. If any new users are having issues logging into JIRA please try again later.
AlertBanner HR and Finance PortalThursday
December 2, 2021
1:36 PM
Thursday
December 2, 2021
7:51 PM
Users may experience difficulties accessing the Banner HR and Finance Portal (Timesheets, financial approvals, etc). AU IT is currently investigating.

Sorry for any inconvenience

Planned
Outage
Banner HR and Finance PortalThursday
December 2, 2021
4:30 PM
Thursday
December 2, 2021
7:51 PM
Due to maintenance Banner HR and Finance function (timesheets, financial approvals, etc) will be unavailable.

Please try again later. Sorry for any inconvenience.

OutageStudent Support Services Portal / SRMWednesday
December 1, 2021
4:39 PM
Wednesday
December 1, 2021
5:21 PM
Users are reporting that emails are not being sent. AU IT is currently investigating.

Sorry for any inconvenience.

OutageBanner HR and Finance PortalTuesday
November 30, 2021
10:19 AM
Tuesday
November 30, 2021
10:30 AM
Users are currently experiencing a 503 error when trying to access Banner HR and Finance Portal. IT is currently troubleshooting this issue. Sorry for any inconvenience
Planned
Outage
Banner HR/Payroll and Finance ERPMonday
November 29, 2021
5:00 PM
Monday
November 29, 2021
8:00 PM
What is this notice about?

To facilitate maintenance on the Banner HR/Payroll and Finance ERP modules. Students services like course registration, exam bookings will be unavailable for the first hour of the outage. Student transcript requests, Banner Finance and HR modules will be unavailable for the duration of the outage window.

When will this happen?

The maintenance will start at 5:00 p.m. MST November 29, 2021. The maintenance work is expected to last until 8:00 p.m.

What do I need to do?

During the maintenance period, please avoid using the following services:

  • Staff Portal
  • Office of the Registrar Online Services (OROS) (1st hour)
  • Student transcript requests
  • Cognos reporting
  • Banner 8
  • Banner 9
  • Banner Self Service

    Please sign in after 8:00 pm MST.

    Why is this happening?

    This maintenance is required to bring the Banner HR/Payroll and Finance modules to current releases that are required for the preparation of Payroll year-end.

  • Planned
    Outage
    Banner StudentSaturday
    November 20, 2021
    6:00 AM
    Saturday
    November 20, 2021
    6:00 PM
    To facilitate the installation of Banner Document Management (BDM), Banner will be placed in a read-only state. Students will be able to access OROS and their classes but will not be able to perform actions such as registering for a course or booking an exam.
    Planned
    Alert
    Pulse Secure VPNWednesday
    November 17, 2021
    4:30 PM
    Wednesday
    November 17, 2021
    7:00 PM
    Due to system maintenance, Pulse Secure VPN may be unavailable for brief periods during this time. Please try again later. Sorry for any inconvenience.
    AlertVitalSource/e-textsTuesday
    November 16, 2021
    10:51 AM
    Tuesday
    November 16, 2021
    12:03 PM
    Our vendor VitalSource for e-texts is reporting system wide partial outages for their services. Updates can be found on their website at https://status.vitalsource.com/
    OutageMyAUWednesday
    November 10, 2021
    2:17 PM
    Wednesday
    November 10, 2021
    2:36 PM
    Users are reporting issues accessing MyAU. AU IT is aware of the situation and is currently troubleshooting the issue. Thank you for your patience.

    As of: 2021-12-07 10:38:25

    Legend of Status Types

    The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
    StatusDescriptionDetails
    RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
    YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
    OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
    BlueUpcoming OutageThere is a planned maintenance outage within the next week.
    BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
    GreenAll systems availableThere are currently no known issues or outages.
    Cancelled EventPlanned upcoming/current event that was cancelled.
    Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
    Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
    Recent CancelledRecent event that was cancelled.

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