Current System Events:
| Status | Type | Service(s) | Start Time | End Time | Details | |
|---|---|---|---|---|---|---|
 | No Current Events | To the best of our knowledge all systems are currently available. If an AU system is currently unavailable students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem. | ||||
Upcoming System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| No Upcoming System Events | |||||
Recent and Cancelled System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| Outage | HR and Finance Portal | Thursday September 22, 2022 7:47 AM | Thursday September 22, 2022 5:10 PM | There is currently an issue affecting MyAU's HR and Finance Portal. A CAS Validation Failed error is being displayed for all users. IT is working to resolve this issue. Sorry for any inconvenience. | |
| Outage | GRADES | Thursday September 22, 2022 7:49 AM | Thursday September 22, 2022 2:30 PM | There is currently an issue affecting GRADES. IT is working to resolve this issue. Sorry for any inconvenience. | |
| Planned Outage | Office of the Registrar Online Services | Friday September 16, 2022 5:00 PM | Sunday September 18, 2022 7:15 PM | You will NOT be able to access your course(s) through the "My Courses" section of myAU from 5 to 7 p.m. Mountain on Friday, Sept. 16, nor will you be able to makes any changes or access any of your Office of the Registrar Online Services, such as applying for a program, registering for courses, requesting transcripts or exams, or making any payments.
You will be able to access your course(s) through myAU after 7 p.m. Mountain on Friday, Sept. 16, but will NOT be able to access any of the services found in the "Student Record" section of myAU until Sunday, Sept. 18 at noon.
Please note that this planned outage may also affect some undergraduate students who registered and may be expecting early access. They will be able to have early access if their course allows it by Monday, Sept. 19. | |
| Planned Outage | SRM 2.2 production environment | Thursday September 15, 2022 3:00 PM | Thursday September 15, 2022 7:00 PM | SRM 2.2 production environment will be inaccessible on Sept 15th from 3 pm to 6 pm. This change will impact the following sites:
| |
| Planned Outage | Network update at AU Main | Wednesday September 14, 2022 8:00 AM | Wednesday September 14, 2022 4:30 PM | IT is performing network maintenance on the networks at AU Athabasca Tuesday Sept 13 and Wednesday Sept 14. This may affect the Main building, ARC and TBC. Staff on site may notice rolling network interruptions while this occurring, if required please use Wifi and VPN. | |
| Planned Outage | Network update at AU Main | Tuesday September 13, 2022 8:00 AM | Tuesday September 13, 2022 4:30 PM | IT is performing network maintenance on the networks at AU Athabasca Tuesday Sept 13 and Wednesday Sept 14. This may affect the Main building, ARC and TBC. Staff on site may notice rolling network interruptions while this occurring, if required please use Wifi and VPN. | |
| Planned Alert | Desktop/Laptop wired connectivity (Athabasca Campus) | Thursday September 8, 2022 8:00 AM | Thursday September 8, 2022 4:30 PM | Desktop clients (wired ethernet) at any building in Athabasca may experience a brief disruption as we change the configuration of our core network devices. The disruption may occur any time between 8:00am and 4:30pm and should only last 5 to 10 minutes. | |
| Planned Alert | Banner 9 (Finance/HR) | Tuesday September 6, 2022 7:30 AM | Tuesday September 6, 2022 8:30 AM | Due to planned maintenance Banner 9 (Finance and HR) may experience intermittent issues during September 6 from 7:30 AM to 8:30 AM. | |
| Outage | Library and Scholarly Resources | Friday September 2, 2022 9:14 AM | Friday September 2, 2022 12:29 PM | Our vendor for our Library and Scholarly Resources is currently have technical issues. Users will be unable to search our databases or catalogue. Sorry for any inconvenience. | |
| Outage | Network Connectivity at AU Athabasca | Monday August 29, 2022 12:00 PM | Wednesday August 31, 2022 9:13 AM | We are investigating connectivity issues with our core network at the AU main campus. This may affect resources for research, courses, library, labs, wireless, scanners, printers, and dependent AWS services. | |
| Outage | GRADES | Monday August 29, 2022 8:29 AM | Monday August 29, 2022 10:00 AM | There is currently an issue with GRADES and the system is inaccessible. AU IT is investigating the issue. Sorry for any inconvenience. |
As of: 2022-09-26 09:17:23
Legend of Status Types
The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.| Status | Description | Details |
|---|---|---|
 | Outage | A system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window. |
 | Issue/Alert | A system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window. |
 | Potential Issue | Our automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list. |
 | Upcoming Outage | There is a planned maintenance outage within the next week. |
| Upcoming Issue/Alert | There is planned maintenance within the next week. |
| All systems available | There are currently no known issues or outages. |
| Cancelled Event | Planned upcoming/current event that was cancelled. | |
| Non-Current Outage | Recent outage or an upcoming planned maintenance outage that is still more than a week away. | |
| Non-Current Issue/Alert | Recent issue/alert or upcoming planned maintenance that is still more than a week away. | |
| Recent Cancelled | Recent event that was cancelled. |
Computing Services - Last Updated
