System Status: green

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Green
No
Current
Events
To the best of our knowledge all systems are currently available. If an AU system is currently unavailable students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
AlertRemote Apps/NAS shares in Amazon WorkspacesTuesday
April 7, 2020
8:40 AM
Tuesday
April 7, 2020
9:50 AM
Staff may be unable to connect to remote apps such as Banner, AUME, NAS shares or various other databases from within Amazon Workspaces.

We are investigating this problem. This page will be updated when additional information is available.

Planned
Outage
ServiceNowSaturday
March 28, 2020
2:15 AM
Saturday
March 28, 2020
6:15 AM
The Help Desk system for faculty and staff will be upgraded during this time, and may be unavailable.

Faculty and staff may be unable to report incidents, enter requests, or view their open tickets during this time.

AlertVital Source eTextThursday
March 26, 2020
9:54 AM
Thursday
March 26, 2020
10:58 AM
Vital Source is reporting there may be issues with some of their services due to Google Cloud issues, their status is available at https://status.vitalsource.com/
OutagePulse Secure VPN error -Monday
March 23, 2020
3:00 PM
Monday
March 23, 2020
4:00 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
OutageT2202Wednesday
March 11, 2020
4:30 PM
Tuesday
March 17, 2020
11:33 AM
The T2202 service has now been restored.
T2202 downloads are currently unavailable.
Outagewww.athabascau.ca (and some channels on MyAU), IT Help Desk website inaccessibleTuesday
March 17, 2020
9:00 AM
Tuesday
March 17, 2020
9:45 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
AlertStudents unable to access AU sitesSaturday
March 14, 2020
10:00 AM
Monday
March 16, 2020
5:45 PM

We have been getting reports of some students who are unable to access some or all AU systems. So far students reporting this issue are using AT&T, eBox for an Internet Service Provider are having this issue.

Students with this issue are getting either a blank page or a connection timed out error.

At this point we think it may be an issue with a proxy on the Internet Provider's end causing the issue. Student's can try inquiring to their provider about clearing the proxy's cache.

OutageSome AU websitesWednesday
March 11, 2020
4:30 PM
Thursday
March 12, 2020
8:24 PM
Update: 2020-03-12 8:24PM - All services have been restored, with the exception of T2202.

Several web services are currently unavailable and will display a maintenance message. We expect to have these services restored sometime on Thursday.

The following are some of the services impacted by this outage.

  • Degreeworks
  • T2202
  • Transfer Credit Articulation
  • Write Site Assignment Drop Box
  • Verification of Enrolment
  • Tutor Class List
  • Student Financial Aid - Course Registration Plan
  • Online Appeals Form
  • Lab Kit Request
  • Faculty of Graduate Studies Forms
  • Lab Booking Form
  • Letter of Permission Form
  • Lime Survey
  • Convocation
  • Parchment Replacement Form
  • Academic Self-Assessment
  • Prior Learning Assessment Form
  • Express Password Reset
  • AUCTS
AlertDesktop Central currently unavailableTuesday
March 10, 2020
9:45 AM
Tuesday
March 10, 2020
4:30 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.

As of: 2020-04-10 05:30:08

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated