Current System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
 | Alert | JIRA | Wednesday October 6, 2021 8:49 AM | TBD | AU IT has been made aware of a licensing issue with JIRA that affects new users. If any new users are having issues logging into JIRA please try again later. |
| Alert | Edmonton Trail/PHT phones (VoIP style only) | Wednesday August 4, 2021 4:00 PM | TBD | Edmonton Trail and Peace Hills Trust (PHT) are currently experiencing some issues with our desk phones. If your phone display indicates 'Forwarding - Server Unreachable' IT staff are aware of the problem and are currently working to resolve it.
This issue is currently only affecting the Edmonton Trail and PHT campus locations and only the VoIP style of phones. Oct 5 Update - A support ticket is open with our support provider and work continues to resolve this issue |
| If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem. | |||||
Upcoming System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| No Upcoming System Events | |||||
Recent and Cancelled System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| Alert | Pulse Secure VPN error - | Friday October 15, 2021 11:30 AM | Friday October 15, 2021 2:55 PM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Planned Outage | Pulse Secure VPN (outage due to maintenance activities) | Thursday October 14, 2021 5:30 PM | Thursday October 14, 2021 7:00 PM | Pulse Secure VPN will be under maintenance and may be unavailable for brief periods during this maintenance window. Please try again later. | |
| Outage | SRM/Greymatter | Wednesday September 29, 2021 1:51 PM | Wednesday October 13, 2021 2:08 PM | Users may receive a SQL Server Error message when trying to access the Course Coordinator Dashboard on SRM/Greymatter.
AU IT is currently working with our vendor to resolve this issue. Thank you for your patience. | |
| Outage | Mailman is not sending out to mailing lists | Friday October 1, 2021 9:52 AM | Tuesday October 5, 2021 5:00 PM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Alert | JIRA/Alfresco Content Managment | Wednesday September 29, 2021 8:45 AM | Tuesday October 5, 2021 10:41 AM | Users trying to access these systems will see a message about a potential security risk and some pages may not load properly. If you are experiencing issues please try again later.
AU IT is currently working on resolving this issue. Thank you for your patience. | |
| Planned Outage | All network services (potential temporary outages are likely) | Wednesday September 29, 2021 7:00 PM | Wednesday September 29, 2021 8:00 PM | There will be network maintenance activities occurring that may result in brief outages of any of our network services during this maintenance window. If you encounter difficulties, please try again later. | |
| Alert | Pulse Secure VPN | Tuesday September 28, 2021 10:26 AM | Wednesday September 29, 2021 8:56 AM | Users connecting to Pulse Secure VPN may see a message "You are about to authenticate to an untrusted server. There are problems with the site's security certificate." Users can still safely connect to the server to establish a VPN connection.
AU IT is aware of the issue and is currently working to resolve it | |
| Planned Alert | VoIP Phones (PHT and Edm Trail) | Thursday September 23, 2021 8:15 AM | Friday September 24, 2021 4:16 AM | To troubleshoot issues with VoIP phones at Peace Hills Trust (PHT) and Trail Edmonton, these locations may experience intermittent services during this time. This may include any forwarding services currently set up on these phones | |
| Planned Alert | VoIP Phones (AU Athabasca/ARC/Tim Bryne Centre) | Wednesday September 22, 2021 8:00 AM | Wednesday September 22, 2021 4:00 PM | We will be working with a service provider to perform required maintenance on our VoIP phones. During this time users located at AU Athabasca/ARC/Tim Bryne Centre may experience degraded performance/outages on their VoIP phones including voicemails. AU issued mobile devices are not affected by this maintenance. |
As of: 2021-10-19 08:31:06
Legend of Status Types
The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.| Status | Description | Details |
|---|---|---|
 | Outage | A system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window. |
| Issue/Alert | A system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window. |
 | Potential Issue | Our automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list. |
 | Upcoming Outage | There is a planned maintenance outage within the next week. |
| Upcoming Issue/Alert | There is planned maintenance within the next week. |
 | All systems available | There are currently no known issues or outages. |
| Cancelled Event | Planned upcoming/current event that was cancelled. | |
| Non-Current Outage | Recent outage or an upcoming planned maintenance outage that is still more than a week away. | |
| Non-Current Issue/Alert | Recent issue/alert or upcoming planned maintenance that is still more than a week away. | |
| Recent Cancelled | Recent event that was cancelled. |
Computing Services - Last Updated
