System Status: yellow

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
yellow
AlertT2202A formsSunday
February 28, 2021
12:01 AM
TBDSome students are reporting Connection timed out errors whilst attempting to access their T2202A forms.

Please try clearing your browser cache and try again otherwise please try this link T2202A. If you are not authenticated to MyAU or Moodle you may be prompted to login.

If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
AlertAutomatic Email signatures (Outlook Web Access) are intermittently disappearing then reappearingWednesday
April 21, 2021
8:30 AM
Wednesday
April 28, 2021
11:30 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
AlertBanner 9Thursday
April 22, 2021
4:15 PM
Friday
April 23, 2021
12:00 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Alert
Internet at AU Campus - AthabascaSunday
April 18, 2021
7:00 AM
Sunday
April 18, 2021
7:30 AM
The primary internet provider for the AU Campus in Athabasca will be performing maintenance and as such the campus will be using the slower backup internet connection.

During this window some systems/services may have a slower response time.

OutageTest DatabasesFriday
April 16, 2021
9:27 AM
Friday
April 16, 2021
10:30 AM
Currently the following test databases are unavailable TRNG, DEVL, LUMTEST, QA1, CONV, PLAYPEN. We are working on a solution and will update the system status when resolved or we have more information.

As of: 2021-05-07 03:34:08

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated