System Status: yellow

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
yellow
AlertEdmonton Trail/PHT phones (VoIP style only)Wednesday
August 4, 2021
4:00 PM
TBDEdmonton Trail and Peace Hills Trust (PHT) are currently experiencing some issues with our desk phones. If your phone display indicates 'Forwarding - Server Unreachable' IT staff are aware of the problem and are currently working to resolve it.

This issue is currently only affecting the Edmonton Trail and PHT campus locations and only the VoIP style of phones.

Oct 5 Update - A support ticket is open with our support provider and work continues to resolve this issue

Dec 9 Update - Work is still pending with our VoIP vendor

If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
AlertAU-WiFiWednesday
January 19, 2022
11:26 AM
Wednesday
January 19, 2022
12:22 PM
We are currently having issues with our on premise servers that control the AU-WiFi and some facilities systems. AU IT is aware of the issue and are working to resolve it. Thank you for your patience
AlertBanner 9Wednesday
January 12, 2022
9:07 AM
Wednesday
January 12, 2022
3:36 PM
Users are reporting a "Service Invocation Failed" error when trying to access Banner. AU IT is aware of the issue and is currently troubleshooting.
Planned
Alert
Supernet/InternetThursday
January 6, 2022
7:45 AM
Thursday
January 6, 2022
3:30 PM
Planned maintenance work on our Supernet/Internet is planned throughout the day. There may be intermittent connection issues throughout this time period.
Staff working from an AU Campus or using Pulse VPN may notice the interruptions.
AlertTelus/AU iPhonesWednesday
January 5, 2022
1:14 PM
Thursday
January 6, 2022
1:00 PM
Our mobile services provider, Telus, has identified an outage to voice services throughout Western Canada. AU staff iPhones may be affected.

Updates will be provided on their system outage page at https://www.telus.com/en/ab/outages.


As of: 2022-01-24 09:15:44

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated