System Status: yellow

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
yellow
AlertIntermittent login issues - MyAU/LDAPTuesday
October 16, 2018
11:45 AM
TBDWe are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
yellow
AlertAccess to MyAU from Telus LTESaturday
May 5, 2018
2:00 PM
TBDUpdate: May 9 @ 10:00AM - This issue appears to be resolved for windows clients, but may still be impacting some Apple OS X users.
Update: May 7 @ 5:30PM - We are working to resolve this issue, but are still encountering some intermittent issues.
We have some reports that some Telus LTE (mobile phone or home internet) users are unable to connect to MyAU. At this time we have no reports of issues from other providers. We are looking into the issue.

If you are experiencing this issue, you may be able to reach myAU with this link: myAU Direct Link

If you are still unable to access your course due to this issue, please check this page for your course link: http://itss.athabascau.ca/students/moodlecourselist.html

If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, please fill out our online form or call the CS IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
AlertToll-free number not working (800-788-9041), ringing busy from outside AUTuesday
October 16, 2018
10:00 AM
Tuesday
October 16, 2018
3:00 PM
**UPDATE** - 10:25 a.m. The ringing busy issue has been resolved for now, however, the service provider has indicated there is the potential for recurrence as they continue to investigate the root cause.

We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.

OutageDegreeworks is downMonday
October 15, 2018
2:30 PM
Monday
October 15, 2018
4:00 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
AlertMoodle - 504 Gateway TimeoutMonday
October 15, 2018
11:15 AM
Monday
October 15, 2018
11:30 AM
*UPDATED* - 11:30 - Moodle should be working normally now.

Moodle service problem including timeout errors are occurring. Please monitor the system status for updates.

AlertNetwork performance issues affecting Citrix, SRM, Telax and othersSaturday
October 13, 2018
7:28 AM
Monday
October 15, 2018
9:03 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Outageprogram listings on www.athabascau.caThursday
October 11, 2018
10:40 AM
Thursday
October 11, 2018
11:38 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
OutageMoodle accessFriday
October 5, 2018
9:05 AM
Friday
October 5, 2018
9:12 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Alertinternet connectivity issues -Thursday
October 4, 2018
10:45 AM
Thursday
October 4, 2018
11:45 AM
Internet connectivity is down for several users due to high bandwidth demands. We are looking into a resolution.
AlertDegreeworks issues - record retrieval not workingWednesday
October 3, 2018
8:05 AM
Wednesday
October 3, 2018
9:05 AM
**Update** 9:05 a.m.

We believe Degreeworks is working once again, however we await further confirmation from end users. Please call the Help Desk to advise if Degreeworks is still not working properly.

We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.

OutageWifi - Peace Hills TrustMonday
October 1, 2018
8:45 AM
Monday
October 1, 2018
11:30 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
AlertMuchLearning exam access from MyAU not workingThursday
September 27, 2018
1:20 PM
Thursday
September 27, 2018
5:00 PM
**UPDATE**

MuchLearning appears to be working properly again from preliminary testing. Please contact the IT Help Desk if you are still experiencing issues.

******************************

We are currently working with the vendor to identify and resolve the issue. We will update this page as more information becomes available.

OutageMoodle - 504 Gateway TimeoutWednesday
September 26, 2018
3:30 PM
Wednesday
September 26, 2018
3:47 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage
MyAU portalTuesday
September 25, 2018
11:00 PM
Tuesday
September 25, 2018
11:59 PM
What: MyAU will experience one or more brief outages between 11:00 P.M. and 11:59 P.M. on September 25, 2018.

When: Between 11:00 P.M. and 11:59 P.M. on September 25, 2018

Why: We are performing maintenance on the MyAU portal.

If you encounter an error when accessing the portal during the maintenance period, please wait a few minutes and retry. You may need to log in again.

Planned
Alert
Network connectivity - Bow Valley College locationSunday
September 23, 2018
8:00 AM
Sunday
September 23, 2018
12:00 PM
Maintenance is being performed on BVC's core switches which is likely to result in several small duration outages during this maintenance window. This may affect access from BVC to Athabasca University. If you are affected, please try again after the maintenance window.

As of: 2018-10-16 22:53:49

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated