System Status: yellow

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
yellow
AlertDegreeWorksThursday
May 10, 2018
7:09 PM
TBDWe are experiencing intermittent issues with the DegreeWorks service. You may encounter occasional error messages or short service outages. We continue to work with the software vendor to resolve this issue.

If you experience any issues with DegreeWorks please try the following:

  • Close the DegreeWorks window in your web browser, and try opening it again from myAU.
  • Try again later.
    yellow
    AlertAccess to MyAU from Telus LTESaturday
    May 5, 2018
    2:00 PM
    TBDUpdate: May 9 @ 10:00AM - This issue appears to be resolved for windows clients, but may still be impacting some Apple OS X users.
    Update: May 7 @ 5:30PM - We are working to resolve this issue, but are still encountering some intermittent issues.
    We have some reports that some Telus LTE (mobile phone or home internet) users are unable to connect to MyAU. At this time we have no reports of issues from other providers. We are looking into the issue.

    If you are experiencing this issue, you may be able to reach myAU with this link: myAU Direct Link

    If you are still unable to access your course due to this issue, please check this page for your course link: http://itss.athabascau.ca/students/moodlecourselist.html

    If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, please fill out our online form or call the CS IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

    Upcoming System Events:

    StatusTypeService(s)Start TimeEnd TimeDetails
    No Upcoming System Events

    Recent and Cancelled System Events:

    StatusTypeService(s)Start TimeEnd TimeDetails
    OutageAccess to external websites - PHTTuesday
    June 19, 2018
    2:45 PM
    Tuesday
    June 19, 2018
    3:25 PM
    We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
    AlertSlow access AU Sites from off AU CampusMonday
    June 18, 2018
    5:00 PM
    Monday
    June 18, 2018
    8:00 PM
    UPDATE: primary Internet service restored as of 8:00 p.m. MDT June 18.

    AU's primary internet services provider is currently experiencing issues that are affecting access to some or all of our web content for some of our students and staff. Our internet services provider is aware of the issue and is working on a resolution.

    We have switched traffic over to our alternate Internet provider, but access to AU systems may be slower than normal.

    We will continue to update this page as we learn of new developments.

    Alert4-digit phone dialing not working in some locations, Citrix stability issues in Calgary location, inability to log in to DegreeworksThursday
    June 14, 2018
    3:00 PM
    Thursday
    June 14, 2018
    3:45 PM
    We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
    Planned
    Outage
    Moodle, OROS, Newton, MapleTA, AU Space, The Landing, and any systems that rely on MyAU/CAS loginWednesday
    June 13, 2018
    10:00 PM
    Thursday
    June 14, 2018
    2:00 AM
    Maintenance Notice: Server patching to install security updates and bug fixes

    June 13 from 10:00 p.m. to June 14 2:00 a.m. we will be applying updates and bug fixes to multiple servers. The updates will be applied to one server at a time, so each service will be down for a short while within that time window. Most services will be down for less than one hour. All services that rely on CAS login will be unavailable.

    Please avoid using the systems named above during the maintenance window. If necessary, wait for systems to come back.

    AlertOffice 365 for StudentsTuesday
    May 29, 2018
    12:00 PM
    Monday
    June 11, 2018
    9:00 AM
    Update Jun 11 - Account creation is now back on schedule.

    Student Office 365 account creation is currently delayed due to a technical issue. All pending accounts should be available by no later than June 12, 2018. We apologize for any inconvenience.

    OutageVOIP phones down - AthabascaFriday
    June 8, 2018
    10:30 AM
    Friday
    June 8, 2018
    11:30 AM
    We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
    OutageExam Bookings in EdmontonMonday
    June 4, 2018
    12:00 AM
    Monday
    June 4, 2018
    5:00 PM
    We are having temporary issues with students and staff scheduling exams in our Edmonton paper exam room. If you attempt to book an exam you will find no available times.

    Note: Online exams are being scheduled successfully, along with Calgary paper and online exams.

    Planned
    Alert
    Avaya VOIP phones, network connectivityTuesday
    May 29, 2018
    6:30 AM
    Tuesday
    May 29, 2018
    4:30 PM
    The network refresh project work will continue in the ARC building starting 6:30 a.m. on Tuesday, May 29. Avaya VOIP phones will be the first to move to the new network hardware, with a planned completion time of 8:00 a.m. Please refrain from using phones in the ARC prior to 8:00 a.m. as disconnections will be likely.

    Once the VOIP phone connection changes are complete, the data lines will then be moved to the new network hardware. This activity will occur throughout the day on May 29. Brief network interruptions (10-30 seconds) will occur to individual network connections during this time period. If you experience a network disconnection, please wait for the connection to resolve itself. If this disconnection persists for more than 5 minutes, please notify the Help Desk.

    Planned
    Alert
    Apply AlbertaSunday
    May 27, 2018
    8:00 AM
    Sunday
    May 27, 2018
    12:00 PM
    Apply Alberta will be deploying enhancements to their systems, as such new students may be unable to enroll into programs at that time.
    Outagewifi - PHTWednesday
    May 23, 2018
    9:15 AM
    Wednesday
    May 23, 2018
    9:50 AM
    We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.

    As of: 2018-06-22 02:59:20

    Legend of Status Types

    The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
    StatusDescriptionDetails
    RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
    YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
    OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
    BlueUpcoming OutageThere is a planned maintenance outage within the next week.
    BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
    GreenAll systems availableThere are currently no known issues or outages.
    Cancelled EventPlanned upcoming/current event that was cancelled.
    Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
    Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
    Recent CancelledRecent event that was cancelled.

    Computing Services - Last Updated