System Status: green

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Green
No
Current
Events
To the best of our knowledge all systems are currently available. If an AU system is currently unavailable students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
OutageRemoteApp (Banner, AUX, HEAT, etc)Tuesday
November 22, 2022
8:41 AM
Tuesday
November 22, 2022
10:26 AM
There is a currently an outage that is affecting any applications that use the remote desktop protocol (RemoteApp). AU IT is currently investigating the issue. Sorry for any inconvenience.
Planned
Outage
Microsoft AccountsFriday
November 11, 2022
12:01 AM
Monday
November 14, 2022
9:00 AM

There is a major information technology (IT) outage and migration starting at 12:01 a.m. (Mountain) on Nov. 11, 2022, and ending at 9 a.m. (Mountain) on Nov. 14, 2022, which will impact all students' AU Microsoft accounts.

Details on the impacted systems can be found by visiting our website or this email that was sent to all AU students. You will find the information and resources you need to help you prepare for this outage and migration.

OutageMyAU Course linksWednesday
November 2, 2022
12:15 PM
Wednesday
November 2, 2022
2:39 PM
There is a currently an issue with MyAU that is causing a "This channel failed to render" error message. AU IT is aware of the issue and is investigating.

Learners can access their courses through our Course List on our website. Sorry for any inconvenience.

OutageIvanti VPNWednesday
November 2, 2022
8:30 AM
Wednesday
November 2, 2022
9:12 AM
There are currently issues with users trying to connect to Ivanti VPN. AU IT is aware of the issue. Please try again later. Sorry for any inconvenience.
OutageHEATMonday
October 31, 2022
9:48 AM
Monday
October 31, 2022
11:29 AM
HEAT email processing is currently down. Creation of new cases from email and form submissions is not functioning. Updates emailed to HEAT aren't being captured. AU IT is currently investigation. Sorry for any inconvenience

As of: 2022-11-29 16:58:21

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated