Current System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
 | Alert | Multiple software application connectivity issues (Banner, VPN, HEAT, and others) | Wednesday September 16, 2020 10:45 AM | TBD | UPDATE Sep 16 3:00 p.m.
We has put in a workaround for the intermittent connectivity issues between AU Athabasca and AWS. The connection appears to be stable with this workaround in place. We are working with our service providers to identify and resolve the underlying issue. |
| Alert | Library | Thursday May 7, 2020 10:35 AM | TBD | AU Library is currently experiencing technical problems accessing Library resources, including 404 errors and "unauthorized" messages when accessing AU Library systems if you log into other AU systems first. As a workaround, please clear the cookies in your browser, visit the Library homepage, and log in using the link there. You may also use private/incognito mode. We apologize for the inconvenience. |
 | Potential Issues Detected | Moodle 1.9.7 (extview) | Our automated monitoring system has detected potential issues with the services listed. The system administrators have been notified. | ||
| If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem. | |||||
Upcoming System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| No Upcoming System Events | |||||
Recent and Cancelled System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| Alert | Mailman distribution lists not functioning properly | Wednesday September 16, 2020 4:30 PM | Friday September 18, 2020 10:30 AM | Some Mailman distribution lists are not functioning properly. These are some of the affected lists:
smde-grad cnhsgrad allstaff We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Planned Outage | Banner INB, SSB, and legacy TEM/Workflow | Thursday September 17, 2020 7:00 AM | Thursday September 17, 2020 10:30 AM | IT was applying routine patches to the Banner environment Sep 17 starting at 7:00 a.m.
After the patches were applied, the servers for INB, SSB, and legacy TEM/Workflow have failed to restart correctly. We are working with AWS to resolve this issue as soon as possible, but do not yet have an ETA. The Banner database is online and functioning, so OROS, MyAU, and Moodle are operating normally at this time. Banner 9 is also online and functioning. | |
| Outage | Multiple software application connectivity issues (Banner, VPN, HEAT, and others) | Wednesday September 16, 2020 10:45 AM | Wednesday September 16, 2020 3:00 PM | UPDATE Sep 16 3:00 p.m.
We has put in a workaround for the intermittent connectivity issues between AU Athabasca and AWS. The connection appears to be stable with this workaround in place. We are working with our service providers to identify and resolve the underlying issue. | |
| Outage | Chrome River is down (vendor is working on a resolution) | Tuesday September 8, 2020 9:00 AM | Tuesday September 8, 2020 1:00 PM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Planned Outage | Alfresco Document Management (docs.athabascau.ca) | Thursday September 3, 2020 11:00 PM | Friday September 4, 2020 12:00 AM | Alfresco Document Management (docs.athabascau.ca) will be down for maintenance between 11PM and Midnight. | |
| Outage | Moneris Extension login issues | Tuesday September 1, 2020 11:45 AM | Tuesday September 1, 2020 12:00 PM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Planned Outage | Routine system maintenance - ELAB, various research websites and Staff facing systems - (systems listed below may be down for up to 15 minutes each) | Thursday August 27, 2020 11:00 PM | Friday August 28, 2020 1:00 AM | ELAB, various research websites and Staff facing systems may be down for up to 15 minutes each. | |
| Outage | Banner access issue - timeout error | Thursday August 27, 2020 7:00 AM | Thursday August 27, 2020 9:40 AM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Planned Outage | Routine system maintenance - MapleTA, Grades, and various Staff facing systems - (systems listed below may be down for up to 15 minutes each) | Wednesday August 26, 2020 11:00 PM | Thursday August 27, 2020 1:00 AM | MapleTA, Grades, and various Staff facing systems may be down for up to 15 minutes each. | |
| Planned Outage | Routine system maintenance - Library systems - (systems listed below may be down for up to 15 minutes each) | Tuesday August 25, 2020 11:00 PM | Wednesday August 26, 2020 1:00 AM | Library systems may be down for up to 15 minutes each. | |
| Planned Outage | Routine system maintenance - OROS, MyAU, and all related systems - (systems listed below may be down for up to 15 minutes each) | Monday August 24, 2020 11:00 PM | Tuesday August 25, 2020 1:00 AM | OROS, MyAU, and all related systems may be down for up to 15 minutes each. |
As of: 2020-09-23 05:58:16
Legend of Status Types
The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.| Status | Description | Details |
|---|---|---|
 | Outage | A system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window. |
| Issue/Alert | A system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window. |
| Potential Issue | Our automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list. |
 | Upcoming Outage | There is a planned maintenance outage within the next week. |
| Upcoming Issue/Alert | There is planned maintenance within the next week. |
 | All systems available | There are currently no known issues or outages. |
| Cancelled Event | Planned upcoming/current event that was cancelled. | |
| Non-Current Outage | Recent outage or an upcoming planned maintenance outage that is still more than a week away. | |
| Non-Current Issue/Alert | Recent issue/alert or upcoming planned maintenance that is still more than a week away. | |
| Recent Cancelled | Recent event that was cancelled. |
Computing Services - Last Updated
