Current System Events:
| Status | Type | Service(s) | Start Time | End Time | Details | |
|---|---|---|---|---|---|---|
 | No Current Events | To the best of our knowledge all systems are currently available. If an AU system is currently unavailable students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem. | ||||
Upcoming System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| No Upcoming System Events | |||||
Recent and Cancelled System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| Outage | RemoteApp (Banner, AUX, HEAT, etc) | Tuesday November 22, 2022 8:41 AM | Tuesday November 22, 2022 10:26 AM | There is a currently an outage that is affecting any applications that use the remote desktop protocol (RemoteApp). AU IT is currently investigating the issue. Sorry for any inconvenience. | |
| Planned Outage | Microsoft Accounts | Friday November 11, 2022 12:01 AM | Monday November 14, 2022 9:00 AM | There is a major information technology (IT) outage and migration starting at 12:01 a.m. (Mountain) on Nov. 11, 2022, and ending at 9 a.m. (Mountain) on Nov. 14, 2022, which will impact all students' AU Microsoft accounts. Details on the impacted systems can be found by visiting our website or this email that was sent to all AU students. You will find the information and resources you need to help you prepare for this outage and migration. | |
| Outage | MyAU Course links | Wednesday November 2, 2022 12:15 PM | Wednesday November 2, 2022 2:39 PM | There is a currently an issue with MyAU that is causing a "This channel failed to render" error message. AU IT is aware of the issue and is investigating.
Learners can access their courses through our Course List on our website. Sorry for any inconvenience. | |
| Outage | Ivanti VPN | Wednesday November 2, 2022 8:30 AM | Wednesday November 2, 2022 9:12 AM | There are currently issues with users trying to connect to Ivanti VPN. AU IT is aware of the issue. Please try again later. Sorry for any inconvenience. | |
| Outage | HEAT | Monday October 31, 2022 9:48 AM | Monday October 31, 2022 11:29 AM | HEAT email processing is currently down. Creation of new cases from email and form submissions is not functioning. Updates emailed to HEAT aren't being captured. AU IT is currently investigation. Sorry for any inconvenience |
As of: 2022-11-29 16:58:21
Legend of Status Types
The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.| Status | Description | Details |
|---|---|---|
 | Outage | A system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window. |
 | Issue/Alert | A system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window. |
 | Potential Issue | Our automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list. |
 | Upcoming Outage | There is a planned maintenance outage within the next week. |
| Upcoming Issue/Alert | There is planned maintenance within the next week. |
| All systems available | There are currently no known issues or outages. |
| Cancelled Event | Planned upcoming/current event that was cancelled. | |
| Non-Current Outage | Recent outage or an upcoming planned maintenance outage that is still more than a week away. | |
| Non-Current Issue/Alert | Recent issue/alert or upcoming planned maintenance that is still more than a week away. | |
| Recent Cancelled | Recent event that was cancelled. |
Computing Services - Last Updated
