System Status: red

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
red
OutageStudent Support Services Portal / SRMTuesday
April 12, 2022
10:58 AM
TBDWe are currently fixing an issue that is responsible for service disruptions across multiple SRM systems. We appreciate your patience as we work toward a resolution and apologize for any inconvenience.
If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
AlertOffice of the Registrar Online Services (OROS)Monday
May 9, 2022
10:17 AM
Monday
May 9, 2022
11:07 AM
There are currently intermittent issues with the office of the registrar online services. AU IT is aware of theses issue and is working to restore all services. Sorry for any inconvenience.
OutagePulse Secure VPNFriday
May 6, 2022
11:19 AM
Friday
May 6, 2022
11:40 AM
There are currently issues with Pulse Secure VPN. AU IT is aware of the situation and is currently investigating.
Planned
Alert
Athabascau.caThursday
May 5, 2022
11:00 PM
Friday
May 6, 2022
12:00 AM
Due to scheduled maintenance there may be intermittent issues with Athabascau.ca. If you encounter any issues, please try again later after the scheduled maintenance window.
OutageIntermedia (Telax) - Interactive Voice ResponseThursday
May 5, 2022
2:03 PM
Thursday
May 5, 2022
3:47 PM
There is currently an issue with Intermedia which is preventing staff from answering calls. Callers will be directed to leave a voicemail.

Update: Intermedia is currently experiencing issues which is being reported on their system status page: https://status.mycontactcenter.net/

OutageDegreeWorksTuesday
May 3, 2022
2:23 PM
Tuesday
May 3, 2022
3:28 PM
Users are experiencing a 504 gateway timeout error when trying to access DegreeWorks. AU IT is aware of the issue and is currently working to restore this service. Please try again later.
OutageDegreeWorksTuesday
May 3, 2022
10:00 AM
Tuesday
May 3, 2022
11:06 AM
There is currently an issue with Degreeworks. AU IT is aware of the issue and is currently working to restore this service. Please try again later.
OutageOffice of the Registrar Online Services (OROS)Thursday
April 28, 2022
11:51 AM
Thursday
April 28, 2022
12:07 PM
There is currently an issue with the Office of the Registrar Online Services (OROS). AU IT is aware of the issue and is investigating. Please try again later, sorry for any inconvenience.
Planned
Outage
MyAU, CAS logins, SRM (student lookups), and intranetWednesday
April 27, 2022
4:00 PM
Wednesday
April 27, 2022
4:05 PM
Our vendor partner will be implementing a fix for the issues we experienced on Monday and Tuesday. This will be done at 4:00 PM MDT today and will last for about 5 minutes. If you experience any issues during this time please try again later.
AlertMyAU and IntranetSunday
April 24, 2022
11:59 PM
Wednesday
April 27, 2022
4:05 PM
Staff and students may experience slow performance when trying to access MyAU and Intranet tools. AU IT continues to work with vendor partners to resolve an issue with these systems. Sorry for any inconvenience.
Planned
Outage
AUCTSWednesday
April 20, 2022
9:00 AM
Wednesday
April 20, 2022
12:00 PM
AUCTS will be unavailable 9 am to noon on April 20 for planned maintenance. Please do not attempt to access AUCTS during this time. Thank you.
Planned
Cancelled
Chrome River, SRM 1.1 and 1.2Wednesday
April 20, 2022
9:00 AM
Wednesday
April 20, 2022
12:00 PM
Chrome River, SRM 1.1, SRM 1.2 will be unavailable 9 AM to noon on April 21. Please do not attempt to access these systems during this time. Thank you
OutageBanner HR and Finance PortalTuesday
April 19, 2022
8:32 AM
Tuesday
April 19, 2022
8:54 AM
There are currently reports of users unable to access the Banner HR and Finance Portal. AU IT is aware of the situation and is currently investigating.

Please try again later. Sorry for any inconvenience


As of: 2022-05-17 07:39:10

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated