Current System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
 | Alert | Multiple network access and performance issues (Telax, Grades, Banner, etc.) | Wednesday July 28, 2021 3:28 PM | TBD | We experienced widespread network issues earlier today affecting multiple systems intermittently.
While we believe that the issues are now resolved, it is possible that some connections need to be refreshed. Please close then reopen any browsers for any web apps you are using if you are still experiencing issues. If that does not resolve your issue, please report it to the Technical Service Call Centre at helpdesk@athabascau.ca. |
| If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem. | |||||
Upcoming System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| No Upcoming System Events | |||||
Recent and Cancelled System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| Planned Alert | Miscellaneous network maintenance (brief disconnections may occur) | Wednesday July 28, 2021 7:00 AM | Wednesday July 28, 2021 7:30 AM | We are conducting network maintenance during this window, which may result in various disconnections. Please try accessing network resources again later. | |
| Planned Outage | CAS login page | Wednesday July 21, 2021 11:59 PM | Thursday July 22, 2021 12:15 AM | What is this notice about? Routine maintenance to install security updates and bug fixes. When will this happen? Between 11:59 PM MDT on July 21 and 12:15 PM MDT on July 22. What do I need to do? Avoid using the systems named below during the maintenance window:
| |
| Outage | AU-WiFi at AU Edmonton Peace Hills Trust | Monday July 5, 2021 9:00 AM | Tuesday July 13, 2021 9:00 AM | AU-WiFi at AU Edmonton Peace Hills Trust is experiencing an outage. The wireless network is active, but is not passing traffic to the AU network or the Internet.
We've identified an issue with SuperNet that is causing this outage. SuperNet is working to resolve the problem as quickly as possible, but there is no estimated time to resolution. |
As of: 2021-07-29 15:04:08
Legend of Status Types
The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.| Status | Description | Details |
|---|---|---|
 | Outage | A system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window. |
| Issue/Alert | A system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window. |
 | Potential Issue | Our automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list. |
 | Upcoming Outage | There is a planned maintenance outage within the next week. |
| Upcoming Issue/Alert | There is planned maintenance within the next week. |
 | All systems available | There are currently no known issues or outages. |
| Cancelled Event | Planned upcoming/current event that was cancelled. | |
| Non-Current Outage | Recent outage or an upcoming planned maintenance outage that is still more than a week away. | |
| Non-Current Issue/Alert | Recent issue/alert or upcoming planned maintenance that is still more than a week away. | |
| Recent Cancelled | Recent event that was cancelled. |
Computing Services - Last Updated
