System Status: yellow

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
yellow
AlertLibraryThursday
May 7, 2020
10:35 AM
TBDAU Library is currently experiencing technical problems accessing Library resources, including 404 errors and "unauthorized" messages when accessing AU Library systems if you log into other AU systems first.

As a workaround, please clear the cookies in your browser, visit the Library homepage, and log in using the link there. You may also use private/incognito mode. We apologize for the inconvenience.

Orange
Potential Issues DetectedMoodle 1.9.7 (extview)
Our automated monitoring system has detected potential issues with the services listed. The system administrators have been notified.
If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
OutageMoodle - Faculty of Health Disciplines - is downTuesday
October 20, 2020
3:10 PM
Tuesday
October 20, 2020
3:40 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
AlertMultiple software applications - MyAU, www.athabascau.caTuesday
October 20, 2020
1:00 AM
Tuesday
October 20, 2020
5:00 AM
Our of our network connectivity providers will be performing network maintenance the may impact Athabasca University services including www.athabascau.ca and MyAU.

The network provider's bulletin indicates that there may be a number of periods of downtime, each lasting up to 60 minutes.

If you encounter issues, please try again once the maintenance window is over, after 05:00 MDT on Oct 20.

AlertMultiple software application connectivity issues (Banner, VPN, HEAT, and others)Wednesday
September 16, 2020
10:45 AM
Sunday
October 4, 2020
12:00 PM
UPDATE Sep 16 3:00 p.m.

We has put in a workaround for the intermittent connectivity issues between AU Athabasca and AWS. The connection appears to be stable with this workaround in place.

We are working with our service providers to identify and resolve the underlying issue.

OutageBanner - APACHE bridge error when trying to log inThursday
October 1, 2020
10:20 AM
Thursday
October 1, 2020
11:25 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
OutageAPAS (Apply Alberta)Wednesday
September 30, 2020
9:02 AM
Wednesday
September 30, 2020
4:00 PM
While the Apply Alberta site is up, the side of it at Athabasca University that sends and receives information is unavailable due to maintenance.

We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.

OutageAuthentication to Microsoft servicesMonday
September 28, 2020
3:56 PM
Tuesday
September 29, 2020
4:30 PM
Staff and Students may have difficulties authenticating to Microsoft Services such as Office365, Teams, OneDrive and Skype.

Microsoft's System status page


As of: 2020-10-20 19:18:11

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated