Current System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
 | Alert | GRADES - some students cannot view grades/marks in MyAU | Friday August 2, 2019 4:25 PM | TBD | Some students have reported not being able to view their grades through MyAU.
A fix is being worked on and should be implemented soon If you are a student unable to view your grades, please use Moodle to see your grades in the interim. |
| If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, please fill out our online form or call the CS IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem. | |||||
Upcoming System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
 | Planned Outage | Grades - Maintenance | Tuesday October 22, 2019 1:00 PM | Tuesday October 22, 2019 1:30 PM | We will be performing patches to the Grades system. While this is in progress staff and students will be unable to access the system, this includes looking up grades from MyAU for students, and any staff function in Grades. |
| Planned Outage | MyAU/CAS Login | Wednesday October 23, 2019 6:00 AM | Wednesday October 23, 2019 7:00 AM | What is this notice about?
IT will be performing maintenance on the AU login page at login.athabascau.ca
When will this happen?
What do I need to do?
Please try to sign in again after 07:00 a.m. MDT.
Why is this happening? |
| Planned Outage | Internet and WAN | Wednesday October 23, 2019 12:00 PM | TBD | Internet and WAN at AU Athabasca will be degraded for 10 minutes at 12:00 noon on Wednesday, October 23. |
Recent and Cancelled System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| Planned Outage | Various Web Services | Tuesday October 22, 2019 5:00 AM | Tuesday October 22, 2019 7:00 AM | What is this notice about? Server maintenance to install security updates and bug fixes. When will this happen? Between 5:00 AM and 7:00 AM on October 22. Restarts of public services will happen after 5:00 AM and each service will be down for a short while within that time window. Most services will be down for less than 1 hour. What do I need to do? Avoid using the systems named below during the maintenance window:
| |
| Planned Outage | MyAU/CAS Login | Wednesday October 16, 2019 6:00 AM | Wednesday October 16, 2019 7:00 AM | What is this notice about?
IT will be performing maintenance on the AU login page at login.athabascau.ca
When will this happen?
What do I need to do?
Please try to sign in again after 07:00 a.m. MDT.
Why is this happening? | |
| Outage | SRM is unavailable | Tuesday October 15, 2019 8:50 AM | Tuesday October 15, 2019 10:25 AM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Outage | AU WIFI is down - Trail Business Centre | Monday October 7, 2019 10:50 AM | Monday October 7, 2019 11:00 AM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Outage | AU-WiFi in Calgary | Friday September 27, 2019 8:30 AM | Wednesday October 2, 2019 8:30 AM | AU-WiFi is unavailable in AU Calgary. We're working with the IT team at Bow Valley College to resolve this issue, but do not have an estimated time of resolution. | |
| Planned Outage | MyAU/CAS Login | Wednesday October 2, 2019 6:15 AM | Wednesday October 2, 2019 6:45 AM | What is this notice about?
IT will be performing maintenance on the AU login page at login.athabascau.ca
When will this happen?
What do I need to do?
Please try to sign in again after 06:45 a.m. MDT.
Why is this happening? | |
| Alert | Network/Phones | Wednesday September 25, 2019 7:58 AM | Wednesday September 25, 2019 11:50 AM | Staff may experience difficulties using network resources, phones, voicemail, Wifi, and external web sites from the Edmonton and Calgary locations. We are working on a resolution. |
As of: 2019-10-22 12:38:30
Legend of Status Types
The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.| Status | Description | Details |
|---|---|---|
 | Outage | A system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window. |
| Issue/Alert | A system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window. |
 | Potential Issue | Our automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list. |
| Upcoming Outage | There is a planned maintenance outage within the next week. |
| Upcoming Issue/Alert | There is planned maintenance within the next week. |
 | All systems available | There are currently no known issues or outages. |
| Cancelled Event | Planned upcoming/current event that was cancelled. | |
| Non-Current Outage | Recent outage or an upcoming planned maintenance outage that is still more than a week away. | |
| Non-Current Issue/Alert | Recent issue/alert or upcoming planned maintenance that is still more than a week away. | |
| Recent Cancelled | Recent event that was cancelled. |
Computing Services - Last Updated
