System Status: yellow

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
yellow
AlertThe search function on the athabascau.ca web pagesTuesday
February 21, 2017
10:51 AM
TBDWhen trying to use the search function on the athabascau.ca webpages no results are found.
yellow
AlertStudent Service Request System & Exam Booking SystemMonday
February 20, 2017
5:20 PM
TBDWe are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, please fill out our online form or call the CS IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Blue
Planned
Outage
Student Service Request System & Exam Booking SystemWednesday
February 22, 2017
7:00 AM
Wednesday
February 22, 2017
8:00 AM
The Student Service Request System and the Exam Booking System will undergo required maintenance on Wednesday between 7:00 AM and 8:00 AM Mountain Time. During this window these systems may be unavailable. To ensure you do not lose any changes please do not use these systems during this time.
Blue
Planned
Outage
Mailman mailing listsThursday
February 23, 2017
7:30 AM
Thursday
February 23, 2017
8:30 AM
We will be performing routine maintenance on the Mailman mailing list server. During this time, please refrain from logging in to Mailman to manage email lists, and the system will be unavailable. Email to and from Mailman mailing lists will be queued and delivered when the service returns to normal operation.

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Planned
Outage
Student Service Request System & Exam Booking SystemWednesday
February 15, 2017
7:00 AM
Wednesday
February 15, 2017
8:00 AM
The Student Service Request System and the Exam Booking System will undergo required maintenance on Wednesday between 7:00 AM and 8:00 AM Mountain Time. During this window these systems may be unavailable. To ensure you do not lose any changes please do not use these systems during this time.
AlertMyAU password change yields "unable to obtain pool "PPRD"" error.Monday
February 13, 2017
10:15 AM
Monday
February 13, 2017
11:00 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage
Office of the Registrar Online System (OROS) affecting student registrationsSunday
February 12, 2017
5:30 AM
Sunday
February 12, 2017
5:00 PM
Please note that our registration system, Office of the Registrar Online System (OROS), will be offline from 5:30 am to 5:00 pm (MST) on Sunday, February 12th. You will be able to access your courses but other functionality may be affected. Please refer to the following notice for detailed information about the outage: http://www.athabascau.ca/template/components/myau.php?id=53
AlertDegreeWorksFriday
February 10, 2017
1:15 PM
Friday
February 10, 2017
2:30 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
AlertOROS registrationsFriday
February 10, 2017
9:45 AM
Friday
February 10, 2017
12:40 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage
Moneris payment systemThursday
February 9, 2017
9:00 AM
Thursday
February 9, 2017
10:15 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage
Banner HR, Banner Finance, Banner StudentWednesday
February 8, 2017
12:15 PM
Wednesday
February 8, 2017
12:35 PM
Please be advised that there will be a short Banner outage today from 12:15 p.m. to 12:45 p.m. that will affect staff who perform tasks in the following Banner systems:

- Banner Finance

- Banner Student

- Banner HR

A reboot of the Banner INB server needs to occur to resolve issues affecting the CNHS database. Please refrain from using Banner during the outage window.

Planned
Outage
Student Service Request System & Exam Booking SystemWednesday
February 8, 2017
7:00 AM
Wednesday
February 8, 2017
8:00 AM
The Student Service Request System and the Exam Booking System will undergo required maintenance on Wednesday between 7:00 AM and 8:00 AM Mountain Time. During this window these systems may be unavailable. To ensure you do not lose any changes please do not use these systems during this time.
Planned
Outage
Alfresco DCM (docs.athabascau.ca)Tuesday
February 7, 2017
6:00 PM
Tuesday
February 7, 2017
7:00 PM
Please be advised that the Alfresco document management server will be restarted between 6 p.m. and 7 p.m. tonight. Do not use Alfresco document management during this time frame.
Planned
Outage
Alfresco Document Management SystemFriday
February 3, 2017
7:00 PM
Sunday
February 5, 2017
9:00 PM
The Advancement Web Team and ITS will be performing a series of document migrations for the Office of the Registrar's digitization project.

Please do not use the Alfresco Document Management system during this time.

Users of Alfresco WCM will not be affected.

Planned
Alert
network in the ARC buildingFriday
February 3, 2017
10:00 AM
Friday
February 3, 2017
9:00 PM
Troubleshooting work will be occurring in the ARC. There is the possibility of brief, temporary network interruptions during this time.

If you experience an outage, please call the Help Desk with your name, phone number, and office location.

OutageStudent Service Request System & Exam Booking SystemWednesday
February 1, 2017
8:00 AM
Wednesday
February 1, 2017
8:20 AM
Due to some minor technical issues we have extended this outage. We expect to have everything back up soon.
The Student Service Request System and the Exam Booking System will undergo required maintenance on Wednesday between 7:00 AM and 8:00 AM Mountain Time. During this window these systems may be unavailable. To ensure you do not lose any changes please do not use these systems during this time.
Planned
Outage
Student Service Request System & Exam Booking SystemWednesday
February 1, 2017
7:00 AM
Wednesday
February 1, 2017
8:00 AM
The Student Service Request System and the Exam Booking System will undergo required maintenance on Wednesday between 7:00 AM and 8:00 AM Mountain Time. During this window these systems may be unavailable. To ensure you do not lose any changes please do not use these systems during this time.
AlertSRM slowTuesday
January 31, 2017
10:00 AM
Tuesday
January 31, 2017
1:00 PM
Microsoft reports this issue has been resolved.
UPDATE: 2017-01-31 10:30AM - Microsoft is reporting performance issues with the service hosting our production SRM instance.
We are currently experiencing performance issues with SRM.

The system is up and running, however, it is slow and is resulting in some users timing out.

We will update this alert as we receive more information from the vendor.

AlertPrinting to Network printersMonday
January 30, 2017
9:44 AM
Monday
January 30, 2017
10:14 AM
Update 9:57am - If you go to "Devices and Printers" - click on 'view' - 'refresh' - printing issue may resolve.

We are currently experiencing issues that affect these AU system(s).

Staff may have issues printing to various printers, the print jobs will appear to go, but will not come out on the printer itself. No errors are typically presented to the staff member.

So far we have had reports from all AU locations.

We are investigating this problem. This page will be updated when additional information is available.

AlertFaculty of Business and Faculty of Science Technology support forms.Tuesday
January 24, 2017
12:15 PM
Wednesday
January 25, 2017
4:00 PM
We are currently experiencing issues that affect these AU system(s).

Students may experience an error similar to 'potentially dangerous request form value was detected from the client.', if you get this error please be sure that you are using the link from within your Moodle course and not a bookmark as they system updates this last weekend and the old link will no longer work properly. You may also need to clear your browser cache.

AlertNetwork issues preventing access to AU online resourcesWednesday
January 25, 2017
10:50 AM
Wednesday
January 25, 2017
12:00 PM

**UPDATE** 11:25 a.m.

The network is now back up. If you are a Citrix user, you may experience that your icons have disappeared from your desktop. Simply right-click on your desktop and select "Refresh" to fix the issue.

Citrix was forced to reboot as well, so you may have experienced or soon will experience a shutdown of your session. Please restart per normal. Citrix may be slow to start up, but please wait as it does eventually come up.

We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.

Planned
Outage
OROS Exam Request Form, CAS login (students affected)Friday
January 20, 2017
4:30 PM
Tuesday
January 24, 2017
8:30 AM

Outage Notice for OROS Exam Request form/CAS login

The Online Examination Request form will be unavailable from 4:30 pm January 20th to 8:30 am January 24th for a scheduled system upgrade. Please visit the form again on January 24th to submit your request. We apologize for the inconvenience.

Planned
Outage
GreyMatter login page - Outage Notice for Faculty of Science and Technology (students affected)Friday
January 20, 2017
4:30 PM
Tuesday
January 24, 2017
8:30 AM

GreyMatter login page - Outage Notice for Faculty of Science and Technology

The Faculty of Science and Technology Student Success Centre Online Contact form will be unavailable from 4:30 pm January 20th to 8:30 am January 24th for a scheduled system upgrade. For service during regular business hours please call 1-855-362-2870 or visit the form again on January 24th to submit your request. We apologize for the inconvenience.

Planned
Outage
Greymatter login page for Faculty of Business (students affected)Friday
January 20, 2017
4:30 PM
Tuesday
January 24, 2017
8:30 AM

GreyMatter login page - Outage Notice for Faculty of Business

The Faculty of Business Student Support Centre Online Contact form will be unavailable from 4:30 pm January 20th to 8:30 am January 24th for a scheduled system upgrade. For service during regular business hours please call 1-800-468-6531 or visit the form again on January 24th to submit your request. We apologize for the inconvenience.

Planned
Outage
GreyMatter login page - Outage Notice for Information Centre (students affected)Friday
January 20, 2017
4:30 PM
Tuesday
January 24, 2017
8:30 AM

GreyMatter login page - Outage Notice for Information Centre

The Information Centre Online Contact form will be unavailable from 4:30 pm January 20th to 8:30 am January 24th for a scheduled system upgrade. For service during regular business hours please call 1-800-788-9041 or visit the form again on January 24th to submit your request. We apologize for the inconvenience.

AlertOROS credit card servicesMonday
January 23, 2017
9:30 AM
Monday
January 23, 2017
10:20 AM
**UPDATE** 10:20 a.m.

OROS credit card processing services are back up. Students who were in the system during the outage will need to clear their browser cache and cookies and try again.

We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.


As of: 2017-02-21 11:51:21

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated