System Status: yellow

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
yellow
AlertGRADES - some students cannot view grades/marks in MyAUFriday
August 2, 2019
4:25 PM
TBDSome students have reported not being able to view their grades through MyAU.

A fix is being worked on and should be implemented soon

If you are a student unable to view your grades, please use Moodle to see your grades in the interim.

If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, please fill out our online form or call the CS IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Blue
Planned
Outage
Grades - MaintenanceTuesday
October 22, 2019
1:00 PM
Tuesday
October 22, 2019
1:30 PM
We will be performing patches to the Grades system. While this is in progress staff and students will be unable to access the system, this includes looking up grades from MyAU for students, and any staff function in Grades.
Blue
Planned
Outage
MyAU/CAS LoginWednesday
October 23, 2019
6:00 AM
Wednesday
October 23, 2019
7:00 AM
What is this notice about?
IT will be performing maintenance on the AU login page at login.athabascau.ca

When will this happen?
The maintenance will start at 06:00 a.m. MDT Wednesday October 23, 2019. The maintenance work is expected to last until about 07:00 a.m. MDT Wednesday October 23.

What do I need to do?
During the maintenance period, you may be unable to sign in to AU online services including:

  • MyAU
  • Moodle
  • Office of the Registrar Online Services (OROS)
  • Library services
  • The Landing
  • Banner
  • Grades
  • Alfresco document management

Please try to sign in again after 07:00 a.m. MDT.

Why is this happening?
This maintenance is to complete the prerequisite work needed for the updated login page.

Blue
Planned
Outage
Internet and WANWednesday
October 23, 2019
12:00 PM
TBDInternet and WAN at AU Athabasca will be degraded for 10 minutes at 12:00 noon on Wednesday, October 23.

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Planned
Outage
Various Web ServicesTuesday
October 22, 2019
5:00 AM
Tuesday
October 22, 2019
7:00 AM

What is this notice about?
Server maintenance to install security updates and bug fixes.

When will this happen?
Between 5:00 AM and 7:00 AM on October 22. Restarts of public services will happen after 5:00 AM and each service will be down for a short while within that time window. Most services will be down for less than 1 hour.

What do I need to do?
Avoid using the systems named below during the maintenance window:

  • www.athabascau.ca
  • Moodle
  • OROS
  • Newton/Grades
  • MapleTA
  • AU Space
  • The Landing
  • Alfresco
  • Some other Library/Research websites.
  • Any systems that rely on MyAU/CAS login. During the time that MyAU and CAS are patched, all services that rely on CAS login will be unavailable.
Planned
Outage
MyAU/CAS LoginWednesday
October 16, 2019
6:00 AM
Wednesday
October 16, 2019
7:00 AM
What is this notice about?
IT will be performing maintenance on the AU login page at login.athabascau.ca

When will this happen?
The maintenance will start at 06:00 a.m. MDT Wednesday October 16, 2019. The maintenance work is expected to last until about 07:00 a.m. MDT Wednesday October 16.

What do I need to do?
During the maintenance period, you may be unable to sign in to AU online services including:

  • MyAU
  • Moodle
  • Office of the Registrar Online Services (OROS)
  • Library services
  • The Landing
  • Banner
  • Grades
  • Alfresco document management

Please try to sign in again after 07:00 a.m. MDT.

Why is this happening?
This maintenance is to complete the prerequisite work needed for the updated login page.

OutageSRM is unavailableTuesday
October 15, 2019
8:50 AM
Tuesday
October 15, 2019
10:25 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
OutageAU WIFI is down - Trail Business CentreMonday
October 7, 2019
10:50 AM
Monday
October 7, 2019
11:00 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
OutageAU-WiFi in CalgaryFriday
September 27, 2019
8:30 AM
Wednesday
October 2, 2019
8:30 AM
AU-WiFi is unavailable in AU Calgary. We're working with the IT team at Bow Valley College to resolve this issue, but do not have an estimated time of resolution.
Planned
Outage
MyAU/CAS LoginWednesday
October 2, 2019
6:15 AM
Wednesday
October 2, 2019
6:45 AM
What is this notice about?
IT will be performing maintenance on the AU login page at login.athabascau.ca

When will this happen?
The maintenance will start at 06:15 a.m. MDT Wednesday October 2, 2019. The maintenance work is expected to last until about 06:45 a.m. MDT Wednesday October 2.

What do I need to do?
During the maintenance period, you may be unable to sign in to AU online services including:

  • MyAU
  • Moodle
  • Office of the Registrar Online Services (OROS)
  • Library services
  • The Landing
  • Banner
  • Grades
  • Alfresco document management

Please try to sign in again after 06:45 a.m. MDT.

Why is this happening?
This maintenance is to complete the prerequisite work needed for the updated login page.

AlertNetwork/PhonesWednesday
September 25, 2019
7:58 AM
Wednesday
September 25, 2019
11:50 AM
Staff may experience difficulties using network resources, phones, voicemail, Wifi, and external web sites from the Edmonton and Calgary locations. We are working on a resolution.

As of: 2019-10-22 12:38:30

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated