System Status: green

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Green
No
Current
Events
To the best of our knowledge all systems are currently available. If an AU system is currently unavailable students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
OutageHR and Finance PortalThursday
September 22, 2022
7:47 AM
Thursday
September 22, 2022
5:10 PM
There is currently an issue affecting MyAU's HR and Finance Portal. A CAS Validation Failed error is being displayed for all users. IT is working to resolve this issue. Sorry for any inconvenience.
OutageGRADESThursday
September 22, 2022
7:49 AM
Thursday
September 22, 2022
2:30 PM
There is currently an issue affecting GRADES. IT is working to resolve this issue. Sorry for any inconvenience.
Planned
Outage
Office of the Registrar Online ServicesFriday
September 16, 2022
5:00 PM
Sunday
September 18, 2022
7:15 PM

You will NOT be able to access your course(s) through the "My Courses" section of myAU from 5 to 7 p.m. Mountain on Friday, Sept. 16, nor will you be able to makes any changes or access any of your Office of the Registrar Online Services, such as applying for a program, registering for courses, requesting transcripts or exams, or making any payments.

You will be able to access your course(s) through myAU after 7 p.m. Mountain on Friday, Sept. 16, but will NOT be able to access any of the services found in the "Student Record" section of myAU until Sunday, Sept. 18 at noon.

Please note that this planned outage may also affect some undergraduate students who registered and may be expecting early access. They will be able to have early access if their course allows it by Monday, Sept. 19.

Planned
Outage
SRM 2.2 production environmentThursday
September 15, 2022
3:00 PM
Thursday
September 15, 2022
7:00 PM
SRM 2.2 production environment will be inaccessible on Sept 15th from 3 pm to 6 pm. This change will impact the following sites:
  • https://ausrm22prod.crm.dynamics.com/main.aspx (Main instance)
  • https://ausrm22prod.crm.dynamics.com/Apps/GreymatterAE (Academic Expert/Coordinator instance)
  • https://scc.athabascau.ca/ (Student portal)
  • https://support.athabascau.ca (Student portal)
Planned
Outage
Network update at AU MainWednesday
September 14, 2022
8:00 AM
Wednesday
September 14, 2022
4:30 PM
IT is performing network maintenance on the networks at AU Athabasca Tuesday Sept 13 and Wednesday Sept 14. This may affect the Main building, ARC and TBC. Staff on site may notice rolling network interruptions while this occurring, if required please use Wifi and VPN.
Planned
Outage
Network update at AU MainTuesday
September 13, 2022
8:00 AM
Tuesday
September 13, 2022
4:30 PM
IT is performing network maintenance on the networks at AU Athabasca Tuesday Sept 13 and Wednesday Sept 14. This may affect the Main building, ARC and TBC. Staff on site may notice rolling network interruptions while this occurring, if required please use Wifi and VPN.
Planned
Alert
Desktop/Laptop wired connectivity (Athabasca Campus)Thursday
September 8, 2022
8:00 AM
Thursday
September 8, 2022
4:30 PM
Desktop clients (wired ethernet) at any building in Athabasca may experience a brief disruption as we change the configuration of our core network devices. The disruption may occur any time between 8:00am and 4:30pm and should only last 5 to 10 minutes.
Planned
Alert
Banner 9 (Finance/HR)Tuesday
September 6, 2022
7:30 AM
Tuesday
September 6, 2022
8:30 AM
Due to planned maintenance Banner 9 (Finance and HR) may experience intermittent issues during September 6 from 7:30 AM to 8:30 AM.
OutageLibrary and Scholarly ResourcesFriday
September 2, 2022
9:14 AM
Friday
September 2, 2022
12:29 PM
Our vendor for our Library and Scholarly Resources is currently have technical issues. Users will be unable to search our databases or catalogue. Sorry for any inconvenience.
OutageNetwork Connectivity at AU AthabascaMonday
August 29, 2022
12:00 PM
Wednesday
August 31, 2022
9:13 AM
We are investigating connectivity issues with our core network at the AU main campus. This may affect resources for research, courses, library, labs, wireless, scanners, printers, and dependent AWS services.
OutageGRADESMonday
August 29, 2022
8:29 AM
Monday
August 29, 2022
10:00 AM
There is currently an issue with GRADES and the system is inaccessible. AU IT is investigating the issue. Sorry for any inconvenience.

As of: 2022-09-26 09:17:23

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

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