System Status: yellow

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
yellow
AlertStudent Relationship Management (SRM)Tuesday
February 13, 2018
10:00 AM
TBDSome staff are reporting performance issues with the SRM system. We are investigating this issue.
If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, please fill out our online form or call the CS IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
OutageContract Management System, Copyright Management SystemWednesday
February 21, 2018
2:54 PM
Wednesday
February 21, 2018
5:00 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Alert
AU websitesTuesday
February 20, 2018
10:00 PM
Wednesday
February 21, 2018
8:00 AM
The following services may be briefly unavailable due to system maintenance from Tuesday Feb 20 at 10:00 PM to Wednesday Feb 21 at 8:00 AM Mountain Time. Outages for individual services is expected to be 30 to 60 minutes.

  • main website www.athabascau.ca
  • Login authentication service login.athabascau.ca
  • The Landing
  • MyAU portal
  • Moodle
  • OROS and APAS
  • Newton
  • Library websites including the catalogue, subscription databases, Digital Reading Room, and AUSpace
  • Faculty and Centre websites including the Faculty of Graduate Studies, Faculty of Health Disciplines, Faculty of Humanities and Social Sciences, Centre for Distance Education, Centre for World Indigenous Knowledge and Research, and the Research Centre
  • department websites including Information Technology Services, Learner Support Services, Advancement, Ombuds Office, Office of the Registrar, Centre for Learning Accreditation, Learning Services Tutorial, and Office of the University Secretariat
  • Canadian Virtual University website
  • MapleTA math system
  • Degreeworks
  • Banner 8 and Finance/HR portal frontend

OutageCitrixTuesday
February 20, 2018
8:25 AM
Tuesday
February 20, 2018
2:00 PM

We are currently experiencing widespread issues affecting Citrix users' ability to log in to their virtual desktop environments.

**PLEASE DO NOT LOG OUT OF CITRIX IF YOU WERE ABLE TO GET INTO A CITRIX SESSION SUCCESSFULLY, OR YOU WILL LOSE ACCESS.**

An update to the resolution progress will be provided around 2 p.m. today.

AlertAdobe Connect - connectivity issues and workaroundTuesday
January 30, 2018
10:20 AM
Tuesday
February 13, 2018
12:00 PM
Some staff are reporting being unable to connect to Adobe Connect. This may be the result of a browser update.

Please try an alternate browser (you may need to copy and paste the Adobe Connect session url into the new browser), and ensure that you update any browser plug-ins, if prompted.

OutageDegreeworksMonday
February 12, 2018
12:30 PM
Monday
February 12, 2018
3:00 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage
AU Edmonton - Network and phonesSaturday
February 3, 2018
10:00 AM
Saturday
February 3, 2018
6:00 PM
We will be performing maintenance on the network at AU Edmonton. During this time, there will be no Internet access at that location and no WAN connectivity to other AU sites. This will affect access to Office365, Adobe Connect, ServiceNow, SRM, online exams and all other Internet resources, as well as Banner, AU Intranet, Alfresco document management system, and file shares.

Telephone services at AU Edmonton will be degraded; 4 digit dialing and voicemail will be unavailable.

Telephone services at AU North Edmonton will also be impacted with intermittent outages during the maintenance period.


As of: 2018-02-25 16:05:47

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated