System Status: yellow

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
yellow
AlertStudent Relationship Management (SRM)Tuesday
February 13, 2018
10:00 AM
TBDSome staff are reporting performance issues with the SRM system. We are investigating this issue.
If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, please fill out our online form or call the CS IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Planned
Cancelled
Banner INBThursday
March 22, 2018
12:00 PM
TBDWe are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
CancelledBanner, OROSFriday
April 20, 2018
8:00 AM
Friday
April 20, 2018
8:36 AM
Banner outage earlier this morning has been resolved.
OutageBanner WorkflowMonday
April 16, 2018
2:25 PM
Monday
April 16, 2018
2:45 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Alert
Maintenance - Pulse Secure VPNFriday
April 13, 2018
7:00 AM
Friday
April 13, 2018
8:30 AM
Maintenance to our Pulse Secure VPN service will be occurring between 07:00 a.m. and 08:30 a.m.

An outage of several minutes is unlikely, but may occur during this time period.

In the case of an outage, please try again in a few minutes, or wait until the end of the maintenance window to use Pulse Secure VPN.

OutageBanner/Newton/Finance PortalWednesday
April 11, 2018
10:29 AM
Wednesday
April 11, 2018
11:00 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
OutageWifi down - Peace Hills TrustTuesday
April 10, 2018
1:00 PM
Tuesday
April 10, 2018
2:50 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage
HR-Finance Portal will be unavailableSunday
April 1, 2018
9:00 AM
Sunday
April 1, 2018
4:00 PM

The HR-Finance Portal will be unavailable Sunday April 1, 2018 from 9 am to 4 pm.

This means staff will not have access to the HR-Finance Portal during this timeframe including the following

Payroll: timesheet entry or approval, leave requests, pay stub review

Travel and Expense (TEM): Travel Reports, WorkFlow

Self Service Banner (SSB): finance approve documents, view account balances

Why is it happening: to facilitate processes related to fiscal year-end roll in the Banner Finance system.

What staff should do:

  • do not to log-in HR-Finance Portal during this time frame.
Planned
Outage
Office of the Registrar Online System (OROS) affecting student registrationsSaturday
March 31, 2018
4:00 PM
Sunday
April 1, 2018
4:00 PM
Please note that our registration system, Office of the Registrar Online System (OROS), will be offline from 4:00 pm on Saturday, March 31 to 4:00 pm (MDT) on Sunday April 1, 2018 in order for us to complete fiscal year end processing.

Current access and study in active online courses are not impacted by the service blackout. The following services will be offline during this period:

  • viewing electronic letters and grades
  • creating transcript requests; viewing of transfer credit and/or admission status
  • change programs (graduate and undergraduate)
  • course extensions and withdrawals
  • course registrations
  • exam requests
OutageAlfrescoMonday
March 26, 2018
12:20 PM
Monday
March 26, 2018
6:00 PM
Staff may experience intermittent issues accessing Alfresco.

We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.


As of: 2018-04-23 20:33:29

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated