System Status: yellow

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
yellow
AlertJIRAWednesday
October 6, 2021
8:49 AM
TBDAU IT has been made aware of a licensing issue with JIRA that affects new users. If any new users are having issues logging into JIRA please try again later.
yellow
AlertEdmonton Trail/PHT phones (VoIP style only)Wednesday
August 4, 2021
4:00 PM
TBDEdmonton Trail and Peace Hills Trust (PHT) are currently experiencing some issues with our desk phones. If your phone display indicates 'Forwarding - Server Unreachable' IT staff are aware of the problem and are currently working to resolve it.

This issue is currently only affecting the Edmonton Trail and PHT campus locations and only the VoIP style of phones.

Oct 5 Update - A support ticket is open with our support provider and work continues to resolve this issue

If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
AlertPulse Secure VPN error -Friday
October 15, 2021
11:30 AM
Friday
October 15, 2021
2:55 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage
Pulse Secure VPN (outage due to maintenance activities)Thursday
October 14, 2021
5:30 PM
Thursday
October 14, 2021
7:00 PM
Pulse Secure VPN will be under maintenance and may be unavailable for brief periods during this maintenance window. Please try again later.
OutageSRM/GreymatterWednesday
September 29, 2021
1:51 PM
Wednesday
October 13, 2021
2:08 PM
Users may receive a SQL Server Error message when trying to access the Course Coordinator Dashboard on SRM/Greymatter.

AU IT is currently working with our vendor to resolve this issue. Thank you for your patience.

OutageMailman is not sending out to mailing listsFriday
October 1, 2021
9:52 AM
Tuesday
October 5, 2021
5:00 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
AlertJIRA/Alfresco Content ManagmentWednesday
September 29, 2021
8:45 AM
Tuesday
October 5, 2021
10:41 AM
Users trying to access these systems will see a message about a potential security risk and some pages may not load properly. If you are experiencing issues please try again later.

AU IT is currently working on resolving this issue. Thank you for your patience.

Planned
Outage
All network services (potential temporary outages are likely)Wednesday
September 29, 2021
7:00 PM
Wednesday
September 29, 2021
8:00 PM
There will be network maintenance activities occurring that may result in brief outages of any of our network services during this maintenance window. If you encounter difficulties, please try again later.
AlertPulse Secure VPNTuesday
September 28, 2021
10:26 AM
Wednesday
September 29, 2021
8:56 AM
Users connecting to Pulse Secure VPN may see a message "You are about to authenticate to an untrusted server. There are problems with the site's security certificate." Users can still safely connect to the server to establish a VPN connection.

AU IT is aware of the issue and is currently working to resolve it

Planned
Alert
VoIP Phones (PHT and Edm Trail)Thursday
September 23, 2021
8:15 AM
Friday
September 24, 2021
4:16 AM

To troubleshoot issues with VoIP phones at Peace Hills Trust (PHT) and Trail Edmonton, these locations may experience intermittent services during this time.

This may include any forwarding services currently set up on these phones

Planned
Alert
VoIP Phones (AU Athabasca/ARC/Tim Bryne Centre)Wednesday
September 22, 2021
8:00 AM
Wednesday
September 22, 2021
4:00 PM

We will be working with a service provider to perform required maintenance on our VoIP phones.

During this time users located at AU Athabasca/ARC/Tim Bryne Centre may experience degraded performance/outages on their VoIP phones including voicemails.

AU issued mobile devices are not affected by this maintenance.


As of: 2021-10-19 08:31:06

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

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