System Status: yellow

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
yellow
AlertMultiple software application connectivity issues (Banner, VPN, HEAT, and others)Wednesday
September 16, 2020
10:45 AM
TBDUPDATE Sep 16 3:00 p.m.

We has put in a workaround for the intermittent connectivity issues between AU Athabasca and AWS. The connection appears to be stable with this workaround in place.

We are working with our service providers to identify and resolve the underlying issue.

yellow
AlertLibraryThursday
May 7, 2020
10:35 AM
TBDAU Library is currently experiencing technical problems accessing Library resources, including 404 errors and "unauthorized" messages when accessing AU Library systems if you log into other AU systems first.

As a workaround, please clear the cookies in your browser, visit the Library homepage, and log in using the link there. You may also use private/incognito mode. We apologize for the inconvenience.

Orange
Potential Issues DetectedMoodle 1.9.7 (extview)
Our automated monitoring system has detected potential issues with the services listed. The system administrators have been notified.
If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
No Upcoming System Events

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
AlertMailman distribution lists not functioning properlyWednesday
September 16, 2020
4:30 PM
Friday
September 18, 2020
10:30 AM
Some Mailman distribution lists are not functioning properly. These are some of the affected lists:

smde-grad

cnhsgrad

allstaff

We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.

Planned
Outage
Banner INB, SSB, and legacy TEM/WorkflowThursday
September 17, 2020
7:00 AM
Thursday
September 17, 2020
10:30 AM
IT was applying routine patches to the Banner environment Sep 17 starting at 7:00 a.m.

After the patches were applied, the servers for INB, SSB, and legacy TEM/Workflow have failed to restart correctly. We are working with AWS to resolve this issue as soon as possible, but do not yet have an ETA.

The Banner database is online and functioning, so OROS, MyAU, and Moodle are operating normally at this time. Banner 9 is also online and functioning.

OutageMultiple software application connectivity issues (Banner, VPN, HEAT, and others)Wednesday
September 16, 2020
10:45 AM
Wednesday
September 16, 2020
3:00 PM
UPDATE Sep 16 3:00 p.m.

We has put in a workaround for the intermittent connectivity issues between AU Athabasca and AWS. The connection appears to be stable with this workaround in place.

We are working with our service providers to identify and resolve the underlying issue.

OutageChrome River is down (vendor is working on a resolution)Tuesday
September 8, 2020
9:00 AM
Tuesday
September 8, 2020
1:00 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage
Alfresco Document Management (docs.athabascau.ca)Thursday
September 3, 2020
11:00 PM
Friday
September 4, 2020
12:00 AM
Alfresco Document Management (docs.athabascau.ca) will be down for maintenance between 11PM and Midnight.
OutageMoneris Extension login issuesTuesday
September 1, 2020
11:45 AM
Tuesday
September 1, 2020
12:00 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage
Routine system maintenance - ELAB, various research websites and Staff facing systems - (systems listed below may be down for up to 15 minutes each)Thursday
August 27, 2020
11:00 PM
Friday
August 28, 2020
1:00 AM
ELAB, various research websites and Staff facing systems may be down for up to 15 minutes each.
OutageBanner access issue - timeout errorThursday
August 27, 2020
7:00 AM
Thursday
August 27, 2020
9:40 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage
Routine system maintenance - MapleTA, Grades, and various Staff facing systems - (systems listed below may be down for up to 15 minutes each)Wednesday
August 26, 2020
11:00 PM
Thursday
August 27, 2020
1:00 AM
MapleTA, Grades, and various Staff facing systems may be down for up to 15 minutes each.
Planned
Outage
Routine system maintenance - Library systems - (systems listed below may be down for up to 15 minutes each)Tuesday
August 25, 2020
11:00 PM
Wednesday
August 26, 2020
1:00 AM
Library systems may be down for up to 15 minutes each.
Planned
Outage
Routine system maintenance - OROS, MyAU, and all related systems - (systems listed below may be down for up to 15 minutes each)Monday
August 24, 2020
11:00 PM
Tuesday
August 25, 2020
1:00 AM
OROS, MyAU, and all related systems may be down for up to 15 minutes each.

As of: 2020-09-23 05:58:16

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated