Current System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
 | Alert | Student Relationship Management (SRM) | Tuesday February 13, 2018 10:00 AM | TBD | Some staff are reporting performance issues with the SRM system. We are investigating this issue. |
| If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, please fill out our online form or call the CS IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem. | |||||
Upcoming System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| No Upcoming System Events | |||||
Recent and Cancelled System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| Planned Cancelled | Banner INB | Thursday March 22, 2018 12:00 PM | TBD | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Cancelled | Banner, OROS | Friday April 20, 2018 8:00 AM | Friday April 20, 2018 8:36 AM | Banner outage earlier this morning has been resolved. | |
| Outage | Banner Workflow | Monday April 16, 2018 2:25 PM | Monday April 16, 2018 2:45 PM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Planned Alert | Maintenance - Pulse Secure VPN | Friday April 13, 2018 7:00 AM | Friday April 13, 2018 8:30 AM | Maintenance to our Pulse Secure VPN service will be occurring between 07:00 a.m. and 08:30 a.m.
An outage of several minutes is unlikely, but may occur during this time period. In the case of an outage, please try again in a few minutes, or wait until the end of the maintenance window to use Pulse Secure VPN. | |
| Outage | Banner/Newton/Finance Portal | Wednesday April 11, 2018 10:29 AM | Wednesday April 11, 2018 11:00 AM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Outage | Wifi down - Peace Hills Trust | Tuesday April 10, 2018 1:00 PM | Tuesday April 10, 2018 2:50 PM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Planned Outage | HR-Finance Portal will be unavailable | Sunday April 1, 2018 9:00 AM | Sunday April 1, 2018 4:00 PM | The HR-Finance Portal will be unavailable Sunday April 1, 2018 from 9 am to 4 pm. This means staff will not have access to the HR-Finance Portal during this timeframe including the following Payroll: timesheet entry or approval, leave requests, pay stub review Travel and Expense (TEM): Travel Reports, WorkFlow Self Service Banner (SSB): finance approve documents, view account balances Why is it happening: to facilitate processes related to fiscal year-end roll in the Banner Finance system. What staff should do:
| |
| Planned Outage | Office of the Registrar Online System (OROS) affecting student registrations | Saturday March 31, 2018 4:00 PM | Sunday April 1, 2018 4:00 PM | Please note that our registration system, Office of the Registrar Online System (OROS), will be offline from 4:00 pm on Saturday,
March 31 to 4:00 pm (MDT) on Sunday April 1, 2018 in order for us to complete fiscal year end processing.
Current access and study in active online courses are not impacted by the service blackout. The following services will be offline during this period:
| |
| Outage | Alfresco | Monday March 26, 2018 12:20 PM | Monday March 26, 2018 6:00 PM | Staff may experience intermittent issues accessing Alfresco.
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. |
As of: 2018-04-23 20:33:29
Legend of Status Types
The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.| Status | Description | Details |
|---|---|---|
 | Outage | A system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window. |
| Issue/Alert | A system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window. |
 | Potential Issue | Our automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list. |
 | Upcoming Outage | There is a planned maintenance outage within the next week. |
| Upcoming Issue/Alert | There is planned maintenance within the next week. |
 | All systems available | There are currently no known issues or outages. |
| Cancelled Event | Planned upcoming/current event that was cancelled. | |
| Non-Current Outage | Recent outage or an upcoming planned maintenance outage that is still more than a week away. | |
| Non-Current Issue/Alert | Recent issue/alert or upcoming planned maintenance that is still more than a week away. | |
| Recent Cancelled | Recent event that was cancelled. |
Computing Services - Last Updated
