Current System Events:
| Status | Type | Service(s) | Start Time | End Time | Details | |
|---|---|---|---|---|---|---|
 | No Current Events | To the best of our knowledge all systems are currently available. If an AU system is currently unavailable students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem. | ||||
Upcoming System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| No Upcoming System Events | |||||
Recent and Cancelled System Events:
| Status | Type | Service(s) | Start Time | End Time | Details |
|---|---|---|---|---|---|
| Alert | Remote Apps/NAS shares in Amazon Workspaces | Tuesday April 7, 2020 8:40 AM | Tuesday April 7, 2020 9:50 AM | Staff may be unable to connect to remote apps such as Banner, AUME, NAS shares or various other databases from within Amazon Workspaces. We are investigating this problem. This page will be updated when additional information is available. | |
| Planned Outage | ServiceNow | Saturday March 28, 2020 2:15 AM | Saturday March 28, 2020 6:15 AM | The Help Desk system for faculty and staff will be upgraded during this time, and may be unavailable.
Faculty and staff may be unable to report incidents, enter requests, or view their open tickets during this time. | |
| Alert | Vital Source eText | Thursday March 26, 2020 9:54 AM | Thursday March 26, 2020 10:58 AM | Vital Source is reporting there may be issues with some of their services due to Google Cloud issues, their status is available at https://status.vitalsource.com/ | |
| Outage | Pulse Secure VPN error - | Monday March 23, 2020 3:00 PM | Monday March 23, 2020 4:00 PM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Outage | T2202 | Wednesday March 11, 2020 4:30 PM | Tuesday March 17, 2020 11:33 AM | The T2202 service has now been restored.
T2202 downloads are currently unavailable. | |
| Outage | www.athabascau.ca (and some channels on MyAU), IT Help Desk website inaccessible | Tuesday March 17, 2020 9:00 AM | Tuesday March 17, 2020 9:45 AM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. | |
| Alert | Students unable to access AU sites | Saturday March 14, 2020 10:00 AM | Monday March 16, 2020 5:45 PM | We have been getting reports of some students who are unable to access some or all AU systems. So far students reporting this issue are using AT&T, eBox for an Internet Service Provider are having this issue. Students with this issue are getting either a blank page or a connection timed out error. At this point we think it may be an issue with a proxy on the Internet Provider's end causing the issue. Student's can try inquiring to their provider about clearing the proxy's cache. | |
| Outage | Some AU websites | Wednesday March 11, 2020 4:30 PM | Thursday March 12, 2020 8:24 PM | Update: 2020-03-12 8:24PM - All services have been restored, with the exception of T2202.
Several web services are currently unavailable and will display a maintenance message. We expect to have these services restored sometime on Thursday. The following are some of the services impacted by this outage.
| |
| Alert | Desktop Central currently unavailable | Tuesday March 10, 2020 9:45 AM | Tuesday March 10, 2020 4:30 PM | We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available. |
As of: 2020-04-10 05:30:08
Legend of Status Types
The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.| Status | Description | Details |
|---|---|---|
 | Outage | A system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window. |
 | Issue/Alert | A system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window. |
 | Potential Issue | Our automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list. |
 | Upcoming Outage | There is a planned maintenance outage within the next week. |
| Upcoming Issue/Alert | There is planned maintenance within the next week. |
| All systems available | There are currently no known issues or outages. |
| Cancelled Event | Planned upcoming/current event that was cancelled. | |
| Non-Current Outage | Recent outage or an upcoming planned maintenance outage that is still more than a week away. | |
| Non-Current Issue/Alert | Recent issue/alert or upcoming planned maintenance that is still more than a week away. | |
| Recent Cancelled | Recent event that was cancelled. |
Computing Services - Last Updated
