System Status: red

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
red
OutageOffice of the Registrar Online Services (New Student Registration)Tuesday
August 16, 2022
11:28 AM
TBDThere is currently an issue preventing new students from successfully registering in courses after completing their profile in Apply Alberta. AU IT is aware of the issue and is investigating.
If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, students, please fill out our online form. Alternatively staff, Please fill out an Incident in Service Now. Or call the IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Blue
Planned
Outage
Relais - Inter-Library Loan systemWednesday
August 17, 2022
6:00 PM
Wednesday
August 17, 2022
9:00 PM
Relais - Inter-Library Loan system will be unavailable for system maintenance. Sorry for any inconvenience

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
OutageEmail System - Internal SMTPTuesday
August 16, 2022
9:08 AM
Tuesday
August 16, 2022
5:00 PM
AU IT has identified an issue with the internalSMTP which has affected AU's email system. All emails from AU's internal systems are currently backlogged. AU IT has engaged a vendor to resolve this backlog.
Planned
Alert
Pulse Secure VPNTuesday
August 16, 2022
7:30 AM
Tuesday
August 16, 2022
8:00 AM
VPN may be intermittently unavailable and existing VPN connections may unexpectedly terminate as we move the service between hosts.
Planned
Cancelled
SRM 2.2 production environmentMonday
August 15, 2022
4:00 PM
Monday
August 15, 2022
7:00 PM
SRM 2.2 production environment will be inaccessible on August 15th from 4 pm to 7 pm. This change will impact the following sites:
  • https://ausrm22prod.crm.dynamics.com/main.aspx (Main instance)
  • https://ausrm22prod.crm.dynamics.com/Apps/GreymatterAE (Academic Expert/Coordinator instance)
  • https://scc.athabascau.ca/ (Student portal)
  • https://support.athabascau.ca (Student portal)
Planned
Outage
Luminis Portal (HR/Finance Portal) and Banner 9Tuesday
August 9, 2022
12:00 PM
Tuesday
August 9, 2022
12:30 PM
Luminis Portal (HR/Finance Portal) and Banner 9 will be unavailable for 15-30 min Aug 9 at noon.
Planned
Cancelled
SRM 2.2 production environmentThursday
July 28, 2022
4:00 PM
Thursday
July 28, 2022
7:00 PM
SRM 2.2 production environment will be inaccessible on July 28 from 4 pm to 7 pm. This change will impact the following sites:
  • https://ausrm22prod.crm.dynamics.com/main.aspx (Main instance)
  • https://ausrm22prod.crm.dynamics.com/Apps/GreymatterAE (Academic Expert/Coordinator instance)
  • https://scc.athabascau.ca/ (Student portal)
  • https://support.athabascau.ca (Student portal)
Planned
Outage
Openconf production environmentTuesday
July 26, 2022
8:00 AM
Tuesday
July 26, 2022
12:00 PM
The Openconf production environment, will be inaccessible on July 26 from 8 am to 12 pm. This change will impact the following site:
  • https://openconf.athabascau.ca/openconf.php
Planned
Outage
AU VPN (Pulse Secure)Wednesday
July 20, 2022
7:00 PM
Wednesday
July 20, 2022
7:30 PM
The Virtual Private Network (VPN) service will be unavailable between 7:00pm and 7:30pm MDT tonight, July 20, 2022 for maintenance.

As of: 2022-08-17 09:57:03

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

Computing Services - Last Updated