System Status: blue

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Green
No
Current
Events
To the best of our knowledge all systems are currently available. If an AU system is currently unavailable you can fill out our online form or call the CS IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

Upcoming System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
Blue
Planned
Outage
AU Edmonton - Network and phonesTuesday
October 24, 2017
7:00 PM
Tuesday
October 24, 2017
9:00 PM
We will be performing maintenance on the network at AU Edmonton. During this time, there will be no Internet access at that location and no WAN connectivity to other AU sites. This will affect access to Office365, Adobe Connect, ServiceNow, SRM, GCAP.ca student email, online exams and all other Internet resources, as well as Banner, AU Intranet, Alfresco document management system, and file shares.

Telephone services at AU Edmonton will be degraded; 4 digit dialing and voicemail will be unavailable.

Telephone services at AU North Edmonton will also be impacted with intermittent outages during the maintenance period.

Recent and Cancelled System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
OutageDegree WorksWednesday
October 18, 2017
2:25 PM
Wednesday
October 18, 2017
4:20 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage
BannerMonday
October 16, 2017
12:00 PM
Monday
October 16, 2017
12:30 PM
In order to resolve reported performance issues, Banner services will be restarted today at 12:00 p.m. today.

Banner will be unavailable for approximately 30 minutes. Please refrain from using Banner during this time period.

Planned
Outage
AU Edmonton - Network and phonesSaturday
October 14, 2017
8:00 PM
Monday
October 16, 2017
7:00 AM
The building management company will be performing maintenance on the electrical infrastructure at AU Edmonton. During this time, there will be no power at AU Edmonton and the building will be closed. This will also affect access to GCAP.ca student email.

Telephone services at AU North Edmonton will also be impacted with intermittent outages during the maintenance period.

AlertBanner INB for StaffThursday
October 12, 2017
8:00 AM
Thursday
October 12, 2017
11:30 AM
Update 11:23AM We have implemented a fix that appears to have worked for most people. If you continue to have issues with getting into Banner, please contact the Help Desk

Staff may experience difficulties or slowness to get into Banner INB, AUCTS, or other services that use a Banner like interface.

Planned
Outage
Authentication services, Moodle, DegreeworksTuesday
October 10, 2017
10:00 PM
Wednesday
October 11, 2017
4:00 AM
The AU login system will not be operational due to ongoing infrastructure improvements. This will impact all systems relying on it, such as MyAU.

All Moodle courses will also be down during this period. Some functionality on other systems may also be unavailable or degraded during this time.

Planned
Outage
AU Edmonton - Network and phonesTuesday
October 10, 2017
7:00 PM
Tuesday
October 10, 2017
9:00 PM
We will be performing maintenance on the network at AU Edmonton. During this time, there will be no Internet access at that location and no WAN connectivity to other AU sites. This will affect access to Office365, Adobe Connect, ServiceNow, SRM, GCAP.ca student email, online exams and all other Internet resources, as well as Banner, AU Intranet, Alfresco document management system, and file shares.

Telephone services at AU Edmonton will be degraded; 4 digit dialing and voicemail will be unavailable.

Telephone services at AU North Edmonton will also be impacted with intermittent outages during the maintenance period.

Planned
Outage
AU Edmonton - Network and phonesSaturday
September 30, 2017
10:00 AM
Saturday
September 30, 2017
6:00 PM
We will be performing maintenance on the network at AU Edmonton. During this time, there will be no Internet access at that location and no WAN connectivity to other AU sites. This will affect access to Office365, Adobe Connect, ServiceNow, SRM, GCAP.ca student email, online exams and all other Internet resources, as well as Banner, AU Intranet, Alfresco document management system, and file shares.

Telephone services at AU Edmonton will be degraded; 4 digit dialing and voicemail will be unavailable.

Telephone services at AU North Edmonton will also be impacted with intermittent outages during the maintenance period.

AlertNetwork in Tim Byrne CentreWednesday
September 27, 2017
8:30 AM
Wednesday
September 27, 2017
9:30 AM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage
Exam Booking system, Student Service Request portals, and SRMWednesday
September 27, 2017
7:00 AM
Wednesday
September 27, 2017
8:00 AM
The following services will be unavailable on Wednesday, September 27, 2017 between 7:00 AM and 8:00 AM Mountain Time. To ensure you do not lose any changes, please do not use any of these systems during this time.

  • Exam Booking System
  • myAU Student Service Request system
  • Faculty of Business Graduate Application portal
  • Faculty of Business Online Payment portal
  • Student Relationship Management (SRM) System
OutageInternet connectivity at main Athabasca CampusTuesday
September 26, 2017
10:40 AM
Tuesday
September 26, 2017
11:46 AM
Update 11:06AM Alberta Supernet is having technical difficulties in the Athabasca area, as such we have transitioned over to a slower backup internet provider. General internet for affected staff and webpage access for students is functional, but at a reduced speed.

While the link is live, you may experience slow application response for internet applications like CRM/SRM, Office 365, ServiceNow, and others from the Athabasca Main location. You will also experience slow internal application performance from AU Calgary, AU Edmonton, and AU North Edmonton, which will include Citrix, Banner, MyAU.

We do not have an estimated time of resolution yet from our supernet provider, but will update the system status page as we receive new information.

CancelledInternet issuesTuesday
September 26, 2017
10:45 AM
Tuesday
September 26, 2017
10:45 AM
We are currently experiencing issues with our supernet connection, which is affecting our ability to access the internet and cloud based services. The vendor is aware of the issue and working on a resolution.
OutageAU WifiMonday
September 25, 2017
12:40 PM
Monday
September 25, 2017
1:07 PM
We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
Planned
Outage
OROS, Banner Finance, Travel and Expenses, various payment portalsSunday
September 24, 2017
5:00 AM
Sunday
September 24, 2017
1:15 PM
Update: Systems are available as of 1:15 PM.
Update: We are ahead of schedule and expect these systems to be available by 1:30 PM.

OROS (Office of the Registrar Online System) will be offline due to an upgrade to Banner.

Banner Travel and Expense will be offline due to a Banner upgrade.

Faculty of Business PCI and MBA payment portals will be offline.

Conference registration sites that take payments will be offline.

Current access and study in active online courses are not impacted by the service blackout. The following services will be offline between 0500 and 1600 on September 24th:

- viewing electronic letters and grades

- creating transcript requests

- viewing of transfer credit and/or admission status

- change programs (graduate and undergraduate)

- course extensions and withdrawals

- course registrations

- exam requests

- Faculty of Business PCI and MBA payment portals will be offline

- Conference registration sites that take payments will be offline

- Travel and Expense Claims will not be available

- Banner will not be available

- Banner Finance workflow will not be available

The Banner upgrade is necessary to ensure we can run the necessary financial forms and processes for students and staff.

Please refrain from using these systems during the maintenance window.


As of: 2017-10-22 18:42:21

Legend of Status Types

The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
StatusDescriptionDetails
RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
BlueUpcoming OutageThere is a planned maintenance outage within the next week.
BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
GreenAll systems availableThere are currently no known issues or outages.
Cancelled EventPlanned upcoming/current event that was cancelled.
Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
Recent CancelledRecent event that was cancelled.

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