System Status: yellow

Current System Events:

StatusTypeService(s)Start TimeEnd TimeDetails
yellow
AlertDegreeWorksThursday
May 10, 2018
7:09 PM
TBDWe are experiencing intermittent issues with the DegreeWorks service. You may encounter occasional error messages or short service outages. We continue to work with the software vendor to resolve this issue.

If you experience any issues with DegreeWorks please try the following:

  • Close the DegreeWorks window in your web browser, and try opening it again from myAU.
  • Try again later.
    yellow
    AlertAccess to MyAU from Telus LTESaturday
    May 5, 2018
    2:00 PM
    TBDUpdate: May 9 @ 10:00AM - This issue appears to be resolved for windows clients, but may still be impacting some Apple OS X users.
    Update: May 7 @ 5:30PM - We are working to resolve this issue, but are still encountering some intermittent issues.
    We have some reports that some Telus LTE (mobile phone or home internet) users are unable to connect to MyAU. At this time we have no reports of issues from other providers. We are looking into the issue.

    If you are experiencing this issue, you may be able to reach myAU with this link: myAU Direct Link

    If you are still unable to access your course due to this issue, please check this page for your course link: http://itss.athabascau.ca/students/moodlecourselist.html

    If you are experiencing problems with a service listed above please do not contact the Help Desk at this time. Instead, please refer back to this web page for updates. You can press the reload/refresh button found in your web browser, or press the 'F5' key on your keyboard to ensure you have the most recent information. If you continue to experience problems after this issue has been resolved, or if an AU system not listed above is currently unavailable, please fill out our online form or call the CS IT Help Desk (1-800-788-9041 Ext 6405) during normal working hours to report a problem.

    Upcoming System Events:

    StatusTypeService(s)Start TimeEnd TimeDetails
    Blue
    Planned
    Outage
    Planned Network Outage - Parts of AUC onlyTuesday
    August 21, 2018
    7:00 PM
    Tuesday
    August 21, 2018
    10:00 PM
    When: Aug 21/18 and Aug 22/18

    Why: Planned network outages to replace old switches

    Duration: from 7 pm to 10 pm

    Areas Affected:

    - HR

    - Presidents area

    - Counselling

    - Registries Exams

    - VP Finance & Admin

    The affected areas will have no network connectivity during the outage. This will affect both PCs and VoIP phones.

    If you are not in the affected departments you can ignore this notice. If you are in the affected departments, be advised that you will be unable to do any work during the outage periods

    Blue
    Planned
    Outage
    Planned Network Outage - Parts of AUC onlyWednesday
    August 22, 2018
    7:00 PM
    Wednesday
    August 22, 2018
    10:00 PM
    When: Aug 21/18 and Aug 22/18

    Why: Planned network outages to replace old switches

    Duration: from 7 pm to 10 pm

    Areas Affected:

    - HR

    - Presidents area

    - Counselling

    - Registries Exams

    - VP Finance & Admin

    The affected areas will have no network connectivity during the outage. This will affect both PCs and VoIP phones.

    If you are not in the affected departments you can ignore this notice. If you are in the affected departments, be advised that you will be unable to do any work during the outage periods

    Planned
    Alert
    Network connectivity - Bow Valley College locationSunday
    September 2, 2018
    8:00 AM
    Sunday
    September 2, 2018
    12:00 PM
    Maintenance is being performed on BVC's core switches which is likely to result in several small duration outages during this maintenance window. This may affect access from BVC to Athabasca University. If you are affected, please try again after the maintenance window.

    Recent and Cancelled System Events:

    StatusTypeService(s)Start TimeEnd TimeDetails
    OutageSRM - performance issuesFriday
    August 10, 2018
    4:10 PM
    Tuesday
    August 14, 2018
    4:45 PM
    We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
    Outageaccess to my.athabascau.ca from external locationsFriday
    August 10, 2018
    12:00 PM
    Friday
    August 10, 2018
    1:00 PM
    We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
    OutageCitrix and VPN - unable to access from external locationsFriday
    August 10, 2018
    12:00 PM
    Friday
    August 10, 2018
    1:00 PM
    We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
    AlertDegreeworks instabilityThursday
    August 9, 2018
    11:30 AM
    Thursday
    August 9, 2018
    12:00 PM
    We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
    Planned
    Alert
    Internet services - possible brief interruptionsFriday
    August 3, 2018
    9:00 AM
    Friday
    August 3, 2018
    12:00 PM
    Some emergency maintenance is occurring that has the potential to affect internet services for very brief periods (up to 1 minute). If you experience connectivity issues, please try again a bit later.
    OutageMoodle sites inaccessibleMonday
    July 30, 2018
    3:30 PM
    Monday
    July 30, 2018
    3:45 PM
    We are currently experiencing issues that affect these AU system(s). We are investigating this problem. This page will be updated when additional information is available.
    Planned
    Outage
    Internet Services - possible brief outage during maintenance windowThursday
    July 26, 2018
    7:00 AM
    Thursday
    July 26, 2018
    7:30 AM
    We will be doing fail-over testing from our primary internet service provider to our backup internet service provider. Temporary slowness or loss of internet connectivity may occur during this maintenance window. Please wait until the end of the maintenance window to try again.

    As of: 2018-08-16 22:05:29

    Legend of Status Types

    The events with the coloured dots will impact the colour of the system status images, as they are current or less than a week away. They are listed in decreasing order of precedence. The other events will not impact the system status images.
    StatusDescriptionDetails
    RedOutageA system is currently unavailable or experiencing significant issues, or is currently undergoing maintenance that is expected to result in system being unavailable for some or all of the specified window.
    YellowIssue/AlertA system is undergoing a significant change, a system is currently experiencing intermittent outages or performance issues, or a system is currently undergoing maintenance that is expected to result in the system experiencing intermittent outages or performance issues during the specified window.
    OrangePotential IssueOur automated monitoring has detected potential issues/outages with one or more systems. These issues will not be shown in the recent events list.
    BlueUpcoming OutageThere is a planned maintenance outage within the next week.
    BlueUpcoming Issue/AlertThere is planned maintenance within the next week.
    GreenAll systems availableThere are currently no known issues or outages.
    Cancelled EventPlanned upcoming/current event that was cancelled.
    Non-Current OutageRecent outage or an upcoming planned maintenance outage that is still more than a week away.
    Non-Current Issue/AlertRecent issue/alert or upcoming planned maintenance that is still more than a week away.
    Recent CancelledRecent event that was cancelled.

    Computing Services - Last Updated